Job Title: Support Broker 

Location: YMCA Surbiton 

Contract: Full time, Permanent 

Hours of Work:  40 hours Per week                      

Salary: £23,503.17per annum

 Closing Date: 29 June 2018

Organisation Context 

It is an exciting time to join YMCA St Paul’s group. The YMCA London South West, East London and Slough have recently merged their businesses and a further merger with West London YMCA is planned to complete in April 2018. This new organisation will have a growing presence across London and Slough.

We support vulnerable and homeless young people by providing hostel accommodation, pastoral care and community activities, as well as supported living and affordable move-on housing. We have recently been in the news after the successful innovative development of the Y Cube, a low cost modular home solution. We aim to provide a safe and secure environment where people are respected, heard and valued.

But that’s not all we do. We support children, providing daily activities such as soft play, breakfast clubs, afterschool clubs and holiday play schemes. Our health and wellbeing centres offer people the opportunity to nurture their mind, body and spirit with gyms, group fitness classes and counselling, and we train local volunteers to work with our dedicated staff, as we fully believe in the positive benefits of community participation.

We’re affiliated to YMCA England, our national body, and share its passion to stand up for young people, to speak out on national issues that affect their lives and help them to find confidence in their own voice.

During these exciting times we are looking for an enthusiastic Support Broker to provide a service to residents at YMCA Surbiton. You will work with residents with a variety of support needs, sign-posting them to agencies and supporting and encouraging them to acquire the skills to move into more independent living. You will be responsible for ensuring supported residents receive an exceptionally good customer service experience from start to end of the “Resident Pathway” framework; be responsible for new referrals, move-ins and inductions; provide support and opportunities to develop residents’ confidence and independent living skills to help improve their future lives; use monitoring systems to review residents’ progress.

The ideal candidate will have an understanding of problems facing homeless people and homelessness issues; an understanding of confidentiality in a support setting; experience of working face to face with homeless people; and experience of recording, monitoring and report writing. It is essential for candidates to be able to identify and signpost residents to services which will address their needs, and to have the ability to work in a team, effectively supporting and understanding each other’s roles. Experience of providing support to people with a variety of needs, and the ability to speak a second language would be beneficial for applicants.

YMCA St Paul’s group is an equal opportunities employer. We value the importance of diversity and positively welcome applications from all members of the community, including those with disabilities.  As a responsible employer, we follow safer recruitment guidelines and will not accept just a CV in lieu of a completed application form and if selected for interview you will be required to complete an application form. The successful candidate will be expected to declare all previous offences and to undergo an Enhanced Disclosure via the Disclosure and Barring Service.

YMCA St Paul’s Group is a Christian organisation and as an employee you will be required to respect its ethos and uphold its values.

Job Description Support Broker 
YMCA St Pauls Group Application Form 
YMCA St Pauls Group Equal Opportunities Form
YMCA  St Pauls Group Application Pack Guidance

For a full job description and an application pack, please visit our website at:

The closing date for completed applications is  29 June 2018

Charity No: 1041923