We strive to deliver the best possible service to all of our residents.

In order to provide an open and accessible service, we have developed a range of documents to inform you about our service and performance. We also have procedures for how you can make suggestions and complaints about the service:

House Rules– These rules detail the standards we expect every resident to follow in order to ensure we can foster a welcoming and inclusive community in safe, clean and working premises.

Support Agreement Contract – The contractual obligations to both the resident and support staff at YMCA Walthamstow. It covers the service residents should expect whilst living at YMCA Walthamstow and the conduct the organisation expects from residents.

Complaints, Suggestions & Compliments – We welcome feedback on our services so that we can put things right when there’s a problem, and can learn how to improve what we do, and the way we do it. Whether it’s a complaint, a suggestion or a compliment, we will use your feedback to help us continuously improve our services.

If you would like to make suggestion or compliment please speak to your Supported Housing Officer.

If you would like to make a complaint please speak in person at reception or to any member of YMCA Walthamstow staff. Alternatively, you can contact us by calling 020 8509 4601 or emailing applications@ymcaeastlondon.org.uk