Are the gyms open and operating as normal?

Unfortunately although we would love to be open, it still isn’t safe to do so. In line with Government advice, our centres remain closed. On 20th March 2020 we closed our Health and Wellbeing centres, including Hampton Pool, and we froze all memberships. As a charity that celebrates the work it does with a wide cross section of the community, this was not an easy decision to take especially as we know how important the gyms are to so many of our members. It was absolutely the right thing to do as we are also committed as an organization to help restrict the spread of the Coronavirus and to keep all our members and our teams safe.

Whilst you can’t visit our sites you can of course stay active. Check out our website and Facebook for home workout videos, health & wellbeing tips and online support, that will help you to stay physically and mentally healthy during these challenging times [hyper link]. We will be posting regular updates on Facebook and on our website so please follow us and stay in touch.

 

How do I freeze my membership / Do I need to cancel my Direct Debit?

You don’t need to freeze your membership or cancel your direct debit as we already have! We have automatically stopped your payments so there is nothing further you need to do. We will make sure you are not out of pocket for the 10 days of March that you have paid already as the sites closed on Friday 20th March and will recalculate this into your charge when the gyms reopen.

I am an annual member / I have paid the four month student term membership, will I be reimbursed?

We don’t want any of our members to lose out on the time they have paid to use our sites so when we are able to safely reopen we will extend the length of your membership to include the days we were closed

 

I have already cancelled my direct debit, what do I do to start this up again?

If you have cancelled your direct debit, you will need to rejoin again. To make this even simpler we are going to launch a join online option – keep an eye on our social media and website for this and also reopening offers.

When will the facilities reopen?

Our sites will remain closed for as long as they need to in order to help restrict the coronavirus outbreak. Once the government and are team are satisfied it is safe for us to reopen we will do. We anticipate this may be within the next couple of months but once we do get the go-ahead from the government we will also need to take some additional steps before we are ready to open. For example, we will also be ensuring all our sites have a deep clean prior to reopening. Make sure you have opted in for us to contact you and we’ll be able to let you know when we open.

How do I cancel my membership?

There is no need for you to cancel your membership as we have stopped your payments and there is nothing you need to do. When the facilities are back up and open again, we will ask the bank to draw the Direct Debit from the first of the month, however we will make sure we will not charge for the 10 days that we were closed from the 20th March to the 31st March 2020.

However, if you still do wish to cancel your membership, please complete the online form here.

Do you have online content available?

Yes, We are running virtual online classes and have home workout videos available.

 

Can I book a class?

Sadly we are not running group exercise classes in our facilities and the class timetable is suspended. The classes will start again when we are given instruction by the government that we are able to reopen again.

However, we are currently delivering online classes led by our fabulous instructors.

Click here to book online classes

Is there a student or a concession rate for on line classes?

The online classes are being run as a donation currently where you can make a donation of your choice. There is a guide price for the classes of £35 a month or £7.20 for a class

What do I need do consider for my health and safety when I take part in online classes?

In the unlikely event that you incur a debilitating health event during your live streamed session you should prior to the start of that session consider how you would be able to contact emergency services or how someone would be able to contact them on your behalf.

Through the registration process and with your prior consent we have your contact details stored securely. However, we may not know your precise location when you participant during each live streamed session and this may be different each time you do a session. Unless during that live streamed session you are able to verbally communicate your location to us it may not be possible for us to raise an alarm or notify emergency services on your behalf in the way we would if you were physically participating in a class in one of our centres.

I paid for a course of swimming classes/tennis classes will I get a refund?

Depending on when we reopen we will reschedule the classes for all those who have been unable to complete their course. For those where this is not possible or the new dates are not suitable we will credit you for the dates missed. This applies to classes and courses booked direct and provided by YMCA St Paul’s Group and not those booked with any third party.

Can I have a refund?

We have stopped all payments but we are aware that you may have already paid for the full month of March and were unable to use the gym for the final ten days. For these members we will be crediting your accounts or reducing the amount charged from your first direct debit once we reopen.

I would like to carry on paying my membership to help support the YMCA and the charity, how do I do this?

This is so generous of you and means the world. You may well know that we provide safe secure accommodation for over 1000 vulnerable people across London as well as community sites and clubs. We can’t continue to charge your membership as we have instructed the banks to stop taking payments. But you are able to make a donation to us via our online giving page.

Am I able to have refund for my annual membership?

As a charity these are really challenging times for us. We can also understand these are challenging times for many others as well.

Unfortunately, the annual membership are non refundable and we are not able to offer a full refund unless this is requested in writing within 2 weeks of purchasing the membership. This is the reason there is a cost saving incentive when opting for an annual membership.

However we don’t want you to lose out on the time you have paid to use the centre so when we are able to safely reopen we will extend the length of your membership to include the days we were closed.

Am I able to have refund for my monthly membership?

Unfortunately we are unable to offer a refund. We will credit this account so when we reopen we will make sure we will not charge for the 10 days that we were closed from the 20th March to the 31st March 2020.

Once again we would like to thank you for your continued support and also your patience over the recent weeks.

I am interested in knowing more about membership!

In line with Government advice, on 20th March 2020 we closed our Health and Wellbeing centres, including Hampton Pool therefore you can’t currently sign up to be a new member

We know many of you are looking to the future though so as an indication our membership prices range according to the centre from £35 – £43 a month. There are a variety of different membership options available to suit you. Once we are able to open again safely we will make sure these memberships are available to purchase online from our website.

Whilst you can’t visit our sites you can of course stay active. Check out our website and Facebook for home workout videos, health & wellbeing tips and online support, that will help you to stay physically and mentally healthy during these challenging times. We will be posting regular updates on Facebook and on our website so please follow us and stay in touch.

I would like to continue to freeze my membership after reopening?

All memberships are currently frozen during this time.

If you are receiving the regular communications from us via email we will make sure we contact you to let you know when we are starting the direct debits payments again once we reopen. If at this point you would like to continue to freeze, please do let us know.