pic chat 900x600 - COVID-19: Our Health & Wellbeing Centres during this time

21 March 2020


We are delighted to confirm that we will be reopening all our centres on Wednesday 2nd December, in line with the government’s announcements this week.

Pre-booking of on-site classes and gym sessions go live at 8.00 am on the 1st of December via our app. Hampton Pool bookings are now available, please click here for more info.

Updated 27th November 2020



Following the Government announcement on Saturday 31st October 2020, in response to a rise in Covid cases, we will temporarily close all our health and wellbeing centres at the end of the day of Wednesday 4th November 2020 until 2nd December 2020 at the earliest.


Please be reassured that your membership will be automatically frozen for the time we are closed. You do not need to do anything – we have taken care of this for you. However, due to the timing of the government briefing, we were unable to change Direct Debits. This means that for some members, their payment for November has already been processed by the bank and taken as normal. This payment will be credited to affected members and used to pay their December instalment. For members who have paid upfront for their membership (e.g. those who pay annually), we will extend their membership by the length of time we are closed (dated from Thursday 5th November 2020).


Being physically and mentally fit has never been more important and we are proud of the role that we have been able to play in helping members boost their immunity, mental health and physical wellbeing. We want to continue to help people stay as fit and healthy as possible during these unprecedented times.

That’s why, whilst we’re closed, we will continuing with our online classes to help keep everyone active and connected, together! These classes will be made available to members who ‘opt-in’ and continue to pay their membership voluntarily throughout lockdown.


YMCA St Paul’s Group is a registered charity (no. 1041923) and is one of the largest providers of supported housing in London and beyond providing a safe place to stay for around 1,200 residents each night. Any donation received from members will go towards our mission of helping young people thrive and communities flourish. For more information on donating please click here.


We’ll be providing regular updates for our members via email, our website, YMCA app and social media as and when we receive any further information about reopening plans. In the meantime, we’d like to thank you for your support during this difficult time for us all and when it is safe to do so, we look forward to welcoming you back to our fitness clubs and supporting you on your fitness journey.


Take care and stay safe, everyone.

YMCA St Paul’s Group Health and Wellbeing team

Updated 31 October 2020


Our message to our Health & Wellbeing members: Updated 10th July 2020

Read our full reopening plan here!

We welcome the latest announcement from the government that gyms and sports facilities will be able to open from the earliest date of 25th July. We are very excited to hear this news and hope to reopen our doors and welcome you, our customers and colleagues back to our centres soon!

Please bear with us as we work on the plans for when we will reopen. We hope to have this information for you very soon and we thank you for your patience and understanding.

We continue to work hard in the background to prepare a safe place for you by completing deep cleans, setting up sanitisation stations and preparing our activity spaces for social distancing.

We also continue to support the most vulnerable in our communities through our housing projects, childcare and our counselling services.

We’ve been overwhelmed by the support we’ve received from you all and we’re delighted to see that many of you have been remaining active whilst on lockdown. We are committed to support your health and wellbeing through our online virtual classes and we are also looking into bringing you new outdoor activities.

A lot of our preparation and planning has been led by your own feedback; thank you so much to those of you who took the time to complete the welcome back survey – if you would like to see the results you can view/download the survey results here.

We will see you again, not too long now!

As a charity that celebrates the work it does with a wide cross section of the community, this was not an easy decision to take however it was the right thing to do. So don’t worry, you don’t have to do anything.

During the period whilst our centres are closed we have three focuses:


To provide you with home workout videos, health & wellbeing tips and online support, that will help you to stay physically and mentally healthy during these challenging times.

We are also moving our counselling service to an online consultation so that we continue to support those who were accessing valuable help.


To ensure that we sustain our wellbeing support to the many vulnerable members of the community we are engaged with, not least the 1,150 formerly homeless people we will continue to house throughout this period. In this group are teenage parents, looked after children as well as those who have come off the streets.


Our focus is ensuring that our key, frontline workers who provide the support to our residents throughout this period are given the resources they need to sustain through this time of challenge.

We are really grateful for your support for the YMCA over the years, your membership has already been used to invest in community resources. I also want to assure you that whilst the centres are closed your membership will remain frozen and you will not have to pay for your membership until we re-open. This payment freeze means that you retain your membership, whether you have an annual, monthly, pre-paid or pay as you go membership, your Direct Debit payment will not be collected throughout this period.

That said, if there are those who would be willing to continue to pay, even an element of this membership throughout this so we can continue to provide the wellbeing resources as outlined above, then your support will go a long way to helping some vulnerable people at this time. We will, in time, look to recognise and celebrate that investment however if you think this is something you can do, even for a period then we would love to hear from you.

Read the personal message from our CEO Richard James here!

Download our app here, if you have not already. We will be updating all our users through our app and email.