pic chat 900x600 - COVID-19: Our Health & Wellbeing Centres during this time

21 March 2020


Our message to our Health & Wellbeing members: Updated 24th February 2021

We’re sad to announce that following the Government’s announcement on 4th January that we are in lockdown and as a result, all our centres and services will be closed at Wimbledon, Walthamstow, Surbiton and Hawker Centre & Hampton Pool until we are advised we can reopen.

However, we welcome the latest announcement from the government, on the 22nd of Feb, that gyms and sports facilities will be able to safely reopen in the near future. We are currently digesting this information and we expect to get more guidance shortly, which will enable us to plan our own roadmap to reopen. We will of course share this with you as soon as we can. We are very excited to hear this news and hope to reopen our doors and welcome you, our customers and colleagues back to our centres soon!

We will stay in regular touch with you to confirm arrangements of your membership whilst our services remain closed. In the meantime, we are keen to support you through our online class timetable and online services. Get into a lockdown routine with our weekly timetable of fitness classes, or why not book a 121 PT session for a time that suits you? Everything is designed by our specialist trainers, so you can make the most of their knowledge and expertise whilst at home.

To have full access to our online classes, you can opt-in to keep your monthly membership payments running. You’ll be supporting us in our efforts to provide a safe place to stay for around 1,200 residents each night. During lockdown, our nurseries and early years have remained in operation, and therefore, by opting you will help us supports our teams to provide these services across London and beyond.

Keep safe and well during this time. We thank you for your patience and understanding as we react to the latest guidance. We hope to see you back at our centres again soon!

Our message to our Health & Wellbeing members: Updated 10th July 2020

Read our full reopening plan here!

We welcome the latest announcement from the government that gyms and sports facilities will be able to open from the earliest date of 25th July. We are very excited to hear this news and hope to reopen our doors and welcome you, our customers and colleagues back to our centres soon!

Please bear with us as we work on the plans for when we will reopen. We hope to have this information for you very soon and we thank you for your patience and understanding.

We continue to work hard in the background to prepare a safe place for you by completing deep cleans, setting up sanitisation stations and preparing our activity spaces for social distancing.

We also continue to support the most vulnerable in our communities through our housing projects, childcare and our counselling services.

We’ve been overwhelmed by the support we’ve received from you all and we’re delighted to see that many of you have been remaining active whilst on lockdown. We are committed to support your health and wellbeing through our online virtual classes and we are also looking into bringing you new outdoor activities.

A lot of our preparation and planning has been led by your own feedback; thank you so much to those of you who took the time to complete the welcome back survey – if you would like to see the results you can view/download the survey results here.

We will see you again, not too long now!

As a charity that celebrates the work it does with a wide cross section of the community, this was not an easy decision to take however it was the right thing to do. So don’t worry, you don’t have to do anything.

During the period whilst our centres are closed we have three focuses:


To provide you with home workout videos, health & wellbeing tips and online support, that will help you to stay physically and mentally healthy during these challenging times.

We are also moving our counselling service to an online consultation so that we continue to support those who were accessing valuable help.


To ensure that we sustain our wellbeing support to the many vulnerable members of the community we are engaged with, not least the 1,150 formerly homeless people we will continue to house throughout this period. In this group are teenage parents, looked after children as well as those who have come off the streets.


Our focus is ensuring that our key, frontline workers who provide the support to our residents throughout this period are given the resources they need to sustain through this time of challenge.

We are really grateful for your support for the YMCA over the years, your membership has already been used to invest in community resources. I also want to assure you that whilst the centres are closed your membership will remain frozen and you will not have to pay for your membership until we re-open. This payment freeze means that you retain your membership, whether you have an annual, monthly, pre-paid or pay as you go membership, your Direct Debit payment will not be collected throughout this period.

That said, if there are those who would be willing to continue to pay, even an element of this membership throughout this so we can continue to provide the wellbeing resources as outlined above, then your support will go a long way to helping some vulnerable people at this time. We will, in time, look to recognise and celebrate that investment however if you think this is something you can do, even for a period then we would love to hear from you.

Read the personal message from our CEO Richard James here!

Download our app here, if you have not already. We will be updating all our users through our app and email.