pic chat e1634720679915 900x600 - COVID-19: Our Health & Wellbeing Centres during this time

21 March 2020


Member update (Omicron)

Due to the continuing challenges posed by Covid-19 and the increasing prevalence of Omicron we have taken the very difficult decision to amend our reduced festive Christmas opening times and services further. Our gyms and Health & Wellbeing services at Hawker, Wimbledon, Walthamstow and Surbiton are closed and will reopen on the 4th January.

Please note that Hampton Pool remains open throughout the festive period – please see their website for their festive activities.

Throughout these continuingly challenging times our priority at YMCA St Paul’s Group has been to keep our customers and staff safe with that in mind we have made this difficult decision. This decision has not been made lightly but we feel it is absolutely the right thing to do in light of the rapid increases of the Omicron variant in London resulting in unprecedented pressures to maintain staffing within our services.

We had planned additional day’s closure during the festive period due to the additional bank holidays and a chance for our staff to take some very well earned time out after what has been another extremely challenging year for everyone.

It is with regret that we have had to extend those closure days but we feel that in light of the increased transmission rates of Omicron this will be the best way to ensure we can start the New Year fully staffed and energised so that we can continue to deliver the best possible services to you from the new year and into 2022.

We know you will have lots of questions and we will respond to them but due to the timing of this we will not be able to respond to you until staff return to work from the 4th January.

We have been here before and we know you will have concerns surrounding your membership, payments and access to classes. Like before you will not have to do anything, your direct debit will be processed as usual and we will update you in the New Year and extend membership dates to fairly reflect the additional closure dates. We will also give you the opportunity to ‘gift’ this time to a friend if you want to so that they may start the New Year being active. We will update you from w/b 4th January so please bear with us… Please keep an eye on our app and website for further updates and we will update our FAQ’s in due course.

We all wait to see if further Government restrictions will be put into place in the New Year – hopefully not. Gyms are a safe and essential service and we know from previous lockdowns what the effect on our mental health is if we are isolated and cannot be active.

Please email any queries or questions you have but as stated above this is the festive period we will not be available to respond immediately so do please bear with us until the New Year.

We sincerely wish you a happy and safe Christmas and let’s make 2022 is a really active year.

Health & Wellbeing Team

Download our app here, if you have not already. We will be updating all our users through our app and email.