Responsible to: Centre Services Coordinator

Based at Location: YMCA Surbiton although may be reuiqred to work at any YMCA St Paul’s Group

Contract: Zero Hours (Bank Staff)

Hours: Various hours (including evening, weekend, public holiday)

Closing Date: 29th April 2019


Context of the Organisation

YMCA St Paul’s Group (SPG) emerged from the coming together of four separate Associations over an 18-month period. The group is largest YMCA in Europe and one of the largest providers of supported housing in London and beyond providing a safe place to stay for over 1,200 residents each night. As well as accommodation, education and training, the Association is focused on the transformation of communities through its 6+ Health and Wellbeing Centres, including an outdoor swimming pool and a wide range of Children, Youth and Family programmes including nurseries, after school clubs and soft play centres. Through the merger and accompanying new investment we expect the range, reach and impact of our services to grow so that we can better realise our vision.

The vision of the Association is of ‘Places where young people thrive and communities flourish’. Its mission is to be ‘an inclusive Christian Association transforming communities so that all young people can belong, contribute and thrive’.

The role

This role is based at our YMCA in Surbiton, reporting to the Centre Services Coordinator. The post holder will be expected to be the manager with operational responsibility for the smooth running of the Centre whilst on duty during evenings and weekends, dealing with issues, problems, incidents and complaints as they occur. The postholder will also be responsible for the wellbeing of residents, staff, members and other users on a daily basis and the safety and security of the premises.

Applicants should:

  • Have an understanding of the YMCA and its services
  • Hold or willing to work towards being a qualified First Aid Appointed Person
  • Have an understanding of housing support services
  • Have an understanding of child protection and adult safeguarding issues, and Association procedures
  • Have an understanding of confidentiality in a support setting
  • Have experience of dealing with emergencies, challenging situations and people
  • Have experience of working in a customer service environment
  • Have experience of dealing with a wide range of people, including those affected by substance misuse and mental illness

To Apply

For a full job description, applicant pack, applicant privacy notice please visit the YMCA St Pauls Group website at Completed Application Packs should be directed to our external recruitment/response handler’s HR Initiatives Limited c/o

Closing date: Midday 29th April                               Charity No: 1041923

YMCA St Paul’s Group Bank Duty Officer Job Description
YMCA St Pauls Group Application Form 
YMCA St Pauls Group Equal Opportunities Form
YMCA  St Pauls Group Application Pack Guidance

YMCA St Pauls Group Job Applicant Privacy Notice

YMCA St Paul’s Group is an equal opportunities employer. We value the importance of diversity and positively welcome applications from all members of the community, including those with disabilities. As a responsible employer, we follow safer recruitment guidelines and if you are selected for an interview you will be required to complete an application form, which will be sent out to you. The successful candidate will be expected to declare all previous offences and to undergo an Enhanced Disclosure via the Disclosure and Barring Service.

YMCA St Paul’s Group is a Christian organisation and as an employee you will be required to respect its ethos and uphold its values.