Job Title: Duty Officer 

Location: YMCA Surbiton 

Contract: Part time, Fixed Term – 6 months from the start date. 

Hours of Work: 8 hours per week, Will be expected to cover weekdays, weekends, and bank holidays, early and late shifts. Depending on the requirement.

Salary: £9.38 per hour 

Closing Date: 22 July 2018


YMCA London South West, YMCA East London, YMCA Slough merged together with the amalgamation of YMCA West London. This new organisation which is called YMCA St Paul’s Group has resulted in a growing presence across South, South West, East London, West London and Slough in Berkshire.  The Association is part of the affiliated YMCA Christian Movement, offering opportunities to young people and their communities to develop in mind, body and spirit in order to fulfil their potential.

During these exciting times for the association, we are seeking a Duty Officer to act as the Manager on site, with operational responsibility for the smooth running of the Centre whilst on duty, dealing with any issues, problems, incidents and complaints as they occur at YMCA Surbiton, or the nearby move-on houses. You will be responsible for the wellbeing of residents, staff, members and other users on a daily basis, and the safety and security of the premises whilst on shift. You will also provide leadership to the Centre in the absence of Departmental managers; take a day to day role in the management of residents, ensuring consistency of approach with the Housing and Support Team; provide high quality customer service to members of the public, residents, and other Centre users, as well as members of the public making enquiries; make routine checks of the main public areas ensuring they are clean, tidy and risk free, and ensure that Health and Safety standards are maintained.

The ideal candidate will have an understanding of housing support services; experience of dealing with emergencies, challenging situations and people; the ability to form non-judgemental and constructive relationships, whilst holding clear boundaries; and the ability to write reports, especially Incident and Accident Reports. It is essential for candidates to have experience of working in an environment providing a service to the public and customer care experience.

YMCA St Paul’s Group is an equal opportunities employer. We value the importance of diversity and positively welcome applications from all members of the community, including those with disabilities.  As a responsible employer, we follow safer recruitment guidelines and if you are selected for an interview you will be required to complete an application form, which will be sent out to you. The successful candidate will be expected to declare all previous offences and to undergo an Enhanced Disclosure via the Disclosure and Barring Service.

YMCA St Paul’s Group is a Christian organisation and as an employee you will be required to respect its ethos and uphold its values.

Job Description Duty Officer
YMCA St Pauls Group Application Form 
YMCA St Pauls Group Equal Opportunities Form
YMCA  St Pauls Group Application Pack Guidance


For a full job description and an application pack, please visit our website at:


The closing date to complete this application is 22 July 2018


Charity No: 1041923