Location: Hanwell Salary: £13,444.66 per annum

Contract:30 Hours per week (Shift hours between 8.00am – 10.pm)

Duty Support Officer

YMCA West London is a charity and registered housing provider whose mission is to be an inclusive Christian Association transforming communities so that all young people can belong, contribute and thrive. As a member of the wider YMCA Federation, our vision is of places where young people thrive and communities flourish.

This role is based at our YMCA Hanwell in West London, reporting to the Housing Manager. The post holder will be expected to provide high quality, holistic support in temporary housing accommodation with associated facilities for young vulnerable people to develop their personal and social skills sufficient for them to live independently from the YMCA in a sustainable way and assist them to move on in a planned manner to more independent accommodation. Every member of staff, therefore, has the support of residents as their primary purpose. The principle accountabilities of this post therefore flow from that premise.
Ideally, we are looking for a person with previous experience in a similar role and who will bring energy, passion and commitment to this position. An understanding of the social housing/charity sector is essential.
Some duties include:

• Giving advice, advocacy and liaison, emotional support and general counselling
• Providing help in gaining access to other services
• Helping to establish personal safety and security
• Supervising and monitoring health and wellbeing
• Helping to maintain safety and security of accommodation
• Giving advice and support in relation to repairs and improvements of accommodation
• Ensuring the residents are aware of Health, Safety and Security policies and procedures
• Providing administration support to all staff in the office

Applicants should have knowledge of the handling of emergency situations and working with emergency services; have up to one year’s previous experience of night support work in a residential setting; have up to one year’s of previous line management experience; be able to communicate effectively; have basic reception skills and be able to work alone as well as in a team.

To Apply

For a full job description, applicant pack, applicant privacy notice please visit the YMCA St Pauls Group website at www.ymcastpaulsgroup.org. Completed Application Packs should be directed to our external recruitment/response handler’s HR Initiatives Limited c/o info@hrinitiatives.co.uk

Closing date: 12:00 midday 21st December 2018

YMCA West London is an equal opportunities employer. We value the importance of diversity and positively welcome applications from all members of the community, including those with disabilities. As a responsible employer, we follow safer recruitment guidelines and if you are selected for an interview you will be required to complete an application form, which will be sent out to you. The successful candidate will be expected to declare all previous offences and to undergo an Enhanced Disclosure via the Disclosure and Barring Service.
YMCA West London is a Christian organisation and as an employee you will be required to respect its ethos and uphold its values.


YMCA St Pauls Group Application Form 
YMCA St Pauls Group Equal Opportunities Form
YMCA  St Pauls Group Application Pack Guidance

YMCA St Pauls Group Job Applicant Privacy Notice

Closing date: midday 21 December 2018

Charity No: 104192