Responsible to:                       Head of ICT

Based at Location:                  YMCA SPG Corporate Offices, Surbiton, although may be required to work at any YMCA London South West (LSW) locations

Contract:                                  Permanent

Hours:                                     40 hours per week, Mon-Fri 9am to 5pm; some flexible working may be required

Closing Date:                         13 April 2019


Context of the Organisation

YMCA St Paul’s Group (SPG) emerged from the coming together of four separate Associations over an 18-month period. The group is largest YMCA in Europe and one of the largest providers of supported housing in London and beyond providing a safe place to stay for over 1,200 residents each night. As well as accommodation, education and training, the Association is focused on the transformation of communities through its 6+ Health and Wellbeing Centres, including an outdoor swimming pool and a wide range of Children, Youth and Family programmes including nurseries, after school clubs and soft play centres. Through the merger and accompanying new investment we expect the range, reach and impact of our services to grow so that we can better realise our vision.

The vision of the Association is of ‘Places where young people thrive and communities flourish’. Its mission is to be ‘an inclusive Christian Association transforming communities so that all young people can belong, contribute and thrive’.


Job Purpose

As part of the ICT Department, the Service Desk Coordinator’s role will be to ensure quality ICT support services are provided to all users of YMCA SPG’s ICT provision.  Working closely with other ICT staff and our ICT support provider to ensure the quality and excellence of the service provision. They will oversee the day-to-day performance of the ICT Service Desk, ensuring a quality and timely service for all users.

Terms and Conditions of Employment

£28,000 – £30,000 per annum

Hours of Work
40 hours per week, Monday to Friday. Some flexible working may be required

Annual Leave
Commencing at 25 days per annum plus public holidays (for five day per week workers; otherwise pro-rata).

Conditions of Appointment
Subject to satisfactory references, medical clearance, Disclosure & Barring Service check and verification of ability to work in the United Kingdom.  Also required to wear staff badge, and where appropriate, supplied uniform.

Probation Period
Six months.

Continuity of Service
For those already employed within the YMCA Federation, continuity of service will be recognised for pension and annual leave entitlement, but not statutory rights.

Notice Period
One week during the probation period and then a minimum of one calendar month.

Subject to certain criteria set by Government, you will be auto-enrolled into our chosen workplace pension scheme. The default position on Auto-Enrolment will be for your contributions to be made on a Salary Exchange basis, but you will have the option to opt-out of this arrangement.  In respect of these Salary Exchange arrangements, you agree that your gross pay will be reduced by an amount equal to your Salary Exchange contributions.

Other Benefits
Free use of the health and fitness facilities; a staff discount in restaurants.

To Apply

Completed Application Packs should be directed to our external recruitment/response handler’s HR Initiatives Limited c/o

YMCA St Paul’s Group Job Description – ICT Service Desk Coordinator
YMCA St Pauls Group Application Form 
YMCA St Pauls Group Equal Opportunities Form
New Application Pack Guidance YMCA St Pauls Group

YMCA St Pauls Group Job Applicant Privacy Notice

Closing date: 13 April 2019                  Charity No: 1041923

YMCA St Paul’s Group is an equal opportunities employer. We value the importance of diversity and positively welcome applications from all members of the community, including those with disabilities. As a responsible employer, we follow safer recruitment guidelines and if you are selected for an interview you will be required to complete an application form, which will be sent out to you. The successful candidate will be expected to declare all previous offences and to undergo an Enhanced Disclosure via the Disclosure and Barring Service.

YMCA St Paul’s Group is a Christian organisation and as an employee you will be required to respect its ethos and uphold its values