YMCA West London (part of SPG)
Location: YMCA Hayes
Contract: Permanent; Part-Time – 30 hours, rota between Monday to Sunday from 2pm-8pm for each role
Salary: £8.72 per hour
YMCA West London’s mission is developing opportunities that transform young lives. The primary purpose of YMCA West London’s South Ealing Project is to provide high quality, holistic support and temporary housing accommodation with associated facilities for young vulnerable people to develop their personal and social skills sufficient for them to live independently from the YMCA in a sustainable way.
Every member of staff, therefore, has the support of residents as their primary purpose. The principle accountabilities of this post therefore flow from that premise.
About the role
As part of the Duty Support Officer team, you will be the first point of contact for residents and visitors. Responsible for the day to day security of the building, your varied duties will include taking bookings and payments for accommodation, and dealing with queries from residents and any issues that arise.
To be successful in this role we are now looking for like-minded enthusiastic individuals with the necessary experience to take on this role you will:
- Be customer focused, possess excellent customer service skills and you should have experience of working in a customer facing role, preferably within a reception environment or similar.
- Experience of cash and payment handling is also essential
- Have a high standard of accuracy and good communication skills
- Be able to deal effectively with challenging situations
- Be able to represent our service and the organisation
For more details on this role, please click here.
Benefits include: 25 days annual leave (increasing by a day per year to a maximum of 30 pro rata plus bank holidays), ongoing staff development and training, opportunities for career progression, free membership for all YMCA gyms, a pension scheme, Cycle2Work scheme, access to Employee Assistance Programme and discounts at over 850 retailers via our reward programme.
External applications must be sent to Amy Newton at firstname.lastname@example.org
Internal applications must be sent to email@example.com
YMCA St Paul’s Group Application Form – External Candidates
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Closing date: 22nd July 2020
We are committed to reflecting the diverse community we serve and creating an inclusive workplace for all people, where everyone feels valued. We encourage applications from a diverse range of people and are committed to employment practices that are fair, responsive and inclusive. Furthermore, we are committed to providing adjustments and accessibility to candidates with a disability. Please make direct contact to discuss how we can support you throughout your candidate journey.
YMCA West London is a Christian organisation and as an employee you will be required to respect its ethos and uphold its values.
The successful candidate will be expected to declare all previous offences and to undergo an Enhanced Disclosure via the Disclosure and Barring Service.
To apply for this job email your details to firstname.lastname@example.org.