Man outside working with YMCA

16 October 2019

YMCA Surbiton

Permanent, 40 hours

Location:         Corporate Office Surbiton (required to work at other sites)

Contract:         Permanent; Full-time; 40 hours per week (may be required to work on weekends

Salary:             £55,000 per annum


About the Organisation

YMCA St Paul’s Group (SPG) emerged from the coming together of four separate Associations over an 18-month period. The group is largest YMCA in Europe and one of the largest providers of supported housing in London and beyond providing a safe place to stay for over 1,200 residents each night.

The vision of the Association is of ‘Places where young people thrive and communities flourish’. Its mission is to be ‘an inclusive Christian Association transforming communities so that all young people can belong, contribute and thrive’.


About the  role

This role is based at our Corporate Office in Surbiton reporting to the Group Director of Finance and responsible for the Business Improvement Team. The postholder will be expected to lead on all aspects of business performance, improvement and monitoring. This will include working to develop strong and effective cross functional working initiatives and taking the lead on developing and implementing specific corporate initiatives and representing the organisation with external and internal partners. The postholder will also be responsible for the Business Planning process.

Applicants should have:

  • Experience of business planning, collaborative working both internally and externally, and developing strategies and policies in performance improvement.
  • Knowledge of quality management systems, design and implementation.
  • Knowledge of risk management methodologies and techniques
  • Degree qualified

It is beneficial but not essential for applicants to have knowledge of procurement good practice and contract management, experience of managing internal audit contracts and experience of maintaining a database of policies and procedures.

To Apply

Complete the Application Packs in the links below and then click “Apply” at the bottom of this page. All applications must be sent to

Head of Business Improvement Job Description
YMCA St Pauls Group Application Form 
YMCA St Pauls Group Equal Opportunities Form
New Application Pack Guidance YMCA St Pauls Group
YMCA St Pauls Group Job Applicant Privacy Notice


Equal Employment and Diversity

We are committed to reflecting the diverse community we serve and creating an inclusive workplace for all people, where everyone feels valued. We encourage applications from a diverse range of people and are committed to employment practices that are fair, responsive and inclusive. We are committed to providing adjustments and accessibility to candidates with a disability.

The successful candidate will be expected to declare all previous offences and to undergo an Enhanced Disclosure via the Disclosure and Barring Service.

YMCA St Paul’s Group is a Christian organisation and as an employee you will be required to respect its ethos and uphold its values.


Closing Date: Wednesday, 13 November 2019