Man in office YMCA

25 September 2019

  • Fixed term
  • South Ealing
  • Applications have closed.

Fixed Term, Full-time, £25,862 per annum

Location: South Ealing
Contract: Fixed Term, Full-time 40 hours per week
Salary:£25,862.00 per annum

YMCA West London mission is developing opportunities that transform young lives. The primary purpose of YMCA West London’s South Ealing Project is to provide high quality, holistic support and temporary housing accommodation with associated facilities for young vulnerable people to develop their personal and social skills sufficient for them to live independently from the YMCA in a sustainable way.

Every member of staff, therefore, has the support of residents as their primary purpose. The principle accountabilities of this post therefore flow from that premise.

Our South Ealing Project comprises of 151 units housing vulnerable, homeless young people. Our housing team provide targeted support to enable our residents to develop their skills and move towards independent living.

This is an exciting new role, and as the Housing Support Officer – Substance misuse, you will work with up to 30 clients in a role that has been created to deliver innovative and best practise support and interventions for clients that have been identified as having complex needs. This will include clients that have mental health issues, but may also be young offenders and may have substance misuse problems. The team will also be a point of reference for other projects of the YMCA West London, and therefore expected to share best practise. As well as the specialist support provided you will be responsible for giving advice and assistance on everything from benefit claims to budgeting and accessing health care. You will work to provide our resident members with the support they need to move on to accommodation of their own, conducting interviews and risk assessments and developing outcome-focused support plans.

To be successful in this role we are now looking for like-minded driven individuals with the necessary experience to take on this new and exciting role. You will:

  • Possess solid knowledge and experience of housing and supporting young people with complex needs within a foyer environment.
  • Willing to engage in training to develop knowledge and skills around substance misuse interventions and treatments.
  • Have a proven track record of being able to engage those that can often be ‘difficult to engage, undertake specialist interventions appropriate to the customer’s needs specifically in relation to substance misuse, but it may also include mental health issues and offending behaviour.
  • Be able to recognise indications of drug or alcohol misuse, provide specific interventions, provide advice on differing treatment options and refer to the appropriate services.
  • Be able to provide support and advice on substance misuse on a group basis
  • Possess the experience and knowledge to respond to challenging customer situations and behaviour and to use appropriate techniques to de-escalate situations and support customers to positively change their behaviour.
  • Customers focused and committed to continuous service improvement.
  • Aptitude to communicate at all levels, and to be able to manage relationships with key external partners to deliver joint support planning for customers.
  • Ability to represent our service and the organisation.
  • Able make decisions under pressure.
  • Good ICT skills.

Benefits include: On going staff development, training, opportunities for career progression, 22 days annual leave (increasing by a day per year to a maximum of 27 pro rata plus bank holidays), a pension scheme, free Life Assurance, Child Care vouchers scheme, Cycle2Work scheme, free Health cash plan including an Employee Assistance Programme.

To Apply

Completed Applications should be directed to our external recruitment/response handler’s HR Initiatives Limited c/o

If you prefer to submit your CV to register your interest in applying for this position, please be aware that as a responsible employer, we follow safer recruitment guidelines and if you are shortlisted and selected for an interview you must complete an application form before you can be interviewed.


Closing date: 01 September 2019


Housing Support Officer – Substance Misuse Job Description

YMCA St Pauls Group Application Form

YMCA St Pauls Group Equal Opportunities Form

YMCA  St Pauls Group Application Pack Guidance

YMCA St Pauls Group Job Applicant Privacy Notice


YMCA St Paul’s Group is an equal opportunities employer. We value the importance of diversity and positively welcome applications from all members of the community, including those with disabilities. As a responsible employer, we follow safer recruitment guidelines and if you are selected for an interview you will be required to complete an application form, which will be sent out to you. The successful candidate will be expected to declare all previous offences and to undergo an Enhanced Disclosure via the Disclosure and Barring Service.

YMCA St Paul’s Group is a Christian organisation and as an employee you will be required to respect its ethos and uphold its values