Smiling woman at YMCA

26 August 2020

  • Part-time
  • Permanent
  • YMCA Roxeth Gate
  • Applications have closed.

YMCA West London (part of SPG)

Location: YMCA Roxeth Gate
Contract: Permanent; Part-Time – 14 hours, Saturday and Sunday
Salary: £8.72 per hour

YMCA West London’s mission is developing opportunities that transform young lives. The primary purpose of YMCA West London’s Roxeth Gate Project is to provide high quality, holistic support and temporary housing accommodation with associated facilities for young vulnerable people to develop their personal and social skills sufficient for them to live independently from the YMCA in a sustainable way.

Every member of staff, therefore, has the support of residents as their primary purpose.  The principle accountabilities of this post therefore flow from that premise.


About the role

As part of the Duty Support Officer team, you will be the first point of contact for residents and visitors. Responsible for the day to day security of the building, your varied duties will include taking bookings and payments for accommodation, and dealing with queries from residents and any issues that arise.

To be successful in this role we are now looking for like-minded enthusiastic individuals with the necessary experience to take on this role you will:

  • Be customer focused, possess excellent customer service skills and you should have experience of working in a customer facing role, preferably within a reception environment or similar.
  • Experience of cash and payment handling is also essential
  • Have a high standard of accuracy and good communication skills
  • Be able to deal effectively with challenging situations
  • Be able to represent our service and the organisation

For more details on this role, please click here


To Apply

External applications must be sent to Amy Newton at

Internal applications must be sent to

YMCA St Paul’s Group Application Form – External Candidates
YMCA ST Pauls Group Application Form – For Internal Applicants
YMCA St Pauls Group Equal Opportunities Form
New Application Pack Guidance YMCA St Pauls Group
YMCA St Pauls Group Job Applicant Privacy Notice

Closing date: 21st September 2020


We are committed to reflecting the diverse community we serve and creating an inclusive workplace for all people, where everyone feels valued. We encourage applications from a diverse range of people and are committed to employment practices that are fair, responsive and inclusive. Furthermore, we are committed to providing adjustments and accessibility to candidates with a disability. Please make direct contact to discuss how we can support you throughout your candidate journey.

YMCA West London is a Christian organisation and as an employee you will be required to respect its ethos and uphold its values.

The successful candidate will be expected to declare all previous offences and to undergo an Enhanced Disclosure via the Disclosure and Barring Service.[/vc_column_text][/vc_column][/vc_row]