Job Title: Membership Administrator

Location: YMCA Wimbledon

Contract: Fixed Term Contract until March 2020

Hours of Work: 20 hours per week based on a rota Monday to Friday

Salary: £9,308 per annum

Closing Date: Midday on 22 March 2019

YMCA St Paul’s Group (SPG) emerged from the coming together of four separate Associations over an 18-month period. The group is largest YMCA in Europe and one of the largest providers of supported housing in London and beyond providing a safe place to stay for over 1,200 residents each night. As well as accommodation, education and training, the Association is focused on the transformation of communities through its 6+ Health and Wellbeing Centres, including an outdoor swimming pool and a wide range of Children, Youth and Family programmes including nurseries, after school clubs and soft play centres. Through the merger and accompanying new investment we expect the range, reach and impact of our services to grow so that we can better realise our vision.

The vision of the Association is of ‘Places where young people thrive and communities flourish’. Its mission is to be ‘an inclusive Christian Association transforming communities so that all young people can belong, contribute and thrive’.

Job Role

The postholder, reporting to the Health and Wellbeing Manager, will ensure that YMCA St Paul’s Group meets its aims and objectives by:

• Effectively maintaining all aspects of the membership database
• Dealing with administrative member correspondence
• Updating membership records
• Dealing with members’ and customers’ enquiries over the phone or face to face
• Ensuring the sales procedures are adhered to
• Assisting in promoting the health and wellbeing facilities
• Being involved in the growth and development of the department

To be successful in this position, you will have:
• Good knowledge of the Leisure/Health and Fitness Industry
• Knowledge of high quality customer care
• Worked in an environment providing a service to the public
• Experience of cash handling, credit card transactions and reconciling tills
• Worked with a range of computer software

Benefits of working with us:
• Free use of our health and fitness wellbeing facilities (including gym, sports hall, sauna);
• 15% staff discount in our restaurant
• 25 days holiday (plus bank holidays)
• A salary sacrifice childcare voucher scheme
• Training and development opportunities
• Contributory group pension scheme
Inspired and faithful to our Christian values, the YMCA welcomes, serves and works with persons of all religious faiths and of none, who are committed to working towards the creation of supportive, inclusive and energising communities.

Closing date for completed applications: Midday on 22 March 2019
Applications should be emailed to

Please see the job description and an application pack below:

Membership Administrator Job Description
YMCA St Pauls Group Application Form 
YMCA St Pauls Group Equal Opportunities Form
YMCA  St Pauls Group Application Pack Guidance
YMCA St Pauls Group Job Applicant Privacy Notice
Chaplaincy Strategy
Christian Ethos Statement
Benefits Package

Closing date: Tuesday 12 February 2019

Charity No: 104192[/vc_column_text][/vc_column][/vc_row]