Membership Retention Advisor

40hrs p/wk (Mon-Sat)



Based in Walthamstow



YMCA St Paul’s Group (SPG) emerged from the coming together of four separate Associations over an 18-month period. The group is largest YMCA in Europe and one of the largest providers of supported housing in London and beyond providing a safe place to stay for over 1,200 residents each night. As well as accommodation, education and training, the Association is focused on the transformation of communities through its 6+ Health and Wellbeing Centres, including an outdoor swimming pool and a wide range of Children, Youth and Family programmes including nurseries, after school clubs and soft play centres. Through the merger and accompanying new investment we expect the range, reach and impact of our services to grow so that we can better realise our vision.


The vision of the Association is of ‘Places where young people thrive and communities flourish’. Its mission is to be ‘an inclusive Christian Association transforming communities so that all young people can belong, contribute and thrive’.


The postholder, reporting to the Area Health and Wellbeing Manager, will increase membership sales and engage with customers with a view to improve member retention. The postholder will be expected to implement local outreach, marketing and promotions and ensure sales procedures are adhered to. Excellent customer service is essential.


The role will be 12pm-8pm Monday-Thursday and a Saturday shift of 10am-6pm.


To be successful in this position, you will have:

  • Good knowledge of the Leisure/Health and Fitness Industry
  • Worked in an environment providing a service to the public
  • Worked in a team
  • Provided a range of activities meeting the needs of diverse groups
  • Worked with a range of computer software

Benefits of working with us:

  • Free use of our health and fitness wellbeing facilities (including gym, sports hall, sauna);
  • 15% staff discount in our restaurant
  • 25 days holiday (plus bank holidays)
  • A salary sacrifice childcare voucher scheme
  • Training and development opportunities
  • Contributory group pension scheme

Inspired and faithful to our Christian values, the YMCA welcomes, serves and works with persons of all religious faiths and of none, who are committed to working towards the creation of supportive, inclusive and energising communities.

Closing date for completed applications: Midday on Monday 10th June 2019

Applications should be emailed to

Membership Retention Advisor Job Description
YMCA St Pauls Group Application Form 
YMCA St Pauls Group Equal Opportunities Form
YMCA  St Pauls Group Application Pack Guidance

YMCA St Pauls Group Job Applicant Privacy Notice

Closing date: We will be reviewing completed applications on a daily basis until we recruit to all posts, therefore please return your application without delay.


YMCA St Paul’s Group is an equal opportunities employer. We value the importance of diversity and positively welcome applications from all members of the community, including those with disabilities. As a responsible employer, we follow safer recruitment guidelines and if you are selected for an interview you will be required to complete an application form, which will be sent out to you. The successful candidate will be expected to declare all previous offences and to undergo a Standard Disclosure via the Disclosure and Barring Service.

YMCA St Paul’s Group is a Christian organisation and as an employee you will be required to respect its ethos and uphold its values.