Booking classes and gym sessions will be quick and easy

Whether you are a member or a payas-you-go user, you can sign-up to a gym session and your favourite classes up to eight days ahead*.

App Screenshot

YMCA SPG APP 554x1024 - YMCA SPG APP

Download the free app & start booking gym and class sessions today.

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Joining the App

New users to the app – what you need to do

  • Download the app from your app store – search for YMCA SPG
  • Once downloaded you will be prompted to provide your email address and password from first login.
  • If you were already using the app then you will need to log into the app using your member ID number and then set a password. See existing app user details below
  • You must do this before you make your first booking otherwise the app won’t work.
  • Login to the app and you will be taken to the Current Bookings screen, this will show No Bookings Currently no bookings until you book your first activity

That’s it – when you’re ready to book a class or activity, just login to the app and select the time and activity to book.

You should already have our app and if you don’t you can download it from your app store – and then follow the sign in details using your member id and email address.

Download the free app & start booking gym and class sessions today.

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Unfortunately we can’t set the app up for you or change your password due to security reasons. We are aware that this process of changing to a password has not been straight forward for many of you. This is extremely disappointing for us too and we are in constant contact with our software provider to try to make the change easier but for the moment we need to ask you to manually make the change to use a password.

I can’t remember my email address

Send us an email to enquiries@ymcaspg.org asking us to provide this, please include your full name, membership number and first line of your address

I’ve entered my email address but not got an email/it’s not been recognised

Check your junk folder in case the email has gone there. If not then send us an email to enquiries@ymcaspg.org asking us to provide this, please include your full name, membership number and first line of your address – we will be able to confirm the email you used at set up

I need to change the email address registered to my account

Send us an email to enquiries@ymcaspg.org asking us to complete this, please include your full name, membership number and first line of your address as well as the email you need to change from and to

No – the app is available now and the sooner you set it up the sooner you’ll be able to see the activities that are available.

Download the free app & start booking gym and class sessions today.

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The app may well already be on your phone, look for one called YMCA SPG, if you can’t see it then go to your app store and search for YMCA SPG, it’s free to download and can be used on most mobiles or tablets.

Prebooking is needed for us to ensure we have a safe capacity within our centres, it also means that we are able to see who is present at any stage.

We understand this may cause concern but the membership data on the app is secure.

From the booking screen select the activity you want to and the time slot. If you can’t see the time slot for the activity you wanted then this is not available.

Please cancel any classes that you can no longer attend at least 1 hour before the class is due to start through the app. The cancellation button can be found in my bookings section on the app.

If you need to cancel a class booking less than 1 hour before the class starts please call gym reception as the cancellation function will no longer be available on the app.

We monitor attendance and have a ‘strike’ system and people found failing to cancel or not attending a booked activity three times in a week have their booking rights temporarily restricted for at least a one week period.

Contact your nearest centre

YMCA Hawker

Lower Ham Road, Kingston KT2 5BH
T 020 8296 9747 | E info.hawker@ymcaspg.org

YMCA Surbiton

49 Victoria Road, Surbiton KT6 4NG
T 020 8390 0148  | E info.surbiton@ymcaspg.org

YMCA Wimbledon

200 The Broadway, Wimbledon SW19 1RY
T 020 8542 9055  E info.wimbledon@ymcaspg.org

YMCA Walthamstow

642 Forest Road, Walthamstow E17 3EF
T 020 8509 4600
E info.walthamstow@ymcaspg.org

Some customers have reported that this process has not been straight forward. We have been in constant contact with our software provider since we made the change who assure us they will rectify any issues. Please bear with us as they and we rectify any problems associated with this changeover. The process should be straight forward but there are quite a few steps to go through and it is not ideal at all, and for that we can only apologise.