Booking classes and gym sessions will be quick and easy
Joining the App
New users to the app – what you need to do
- Download the app from your app store – search for YMCA SPG
- Once downloaded you will be prompted to provide your email address and password from first login.
- If you were already using the app then you will need to log into the app using your member ID number and then set a password. See existing app user details below
- You must do this before you make your first booking otherwise the app won’t work.
- Login to the app and you will be taken to the Current Bookings screen, this will show No Bookings Currently no bookings until you book your first activity
That’s it – when you’re ready to book a class or activity, just login to the app and select the time and activity to book.
Unfortunately we can’t set the app up for you or change your password due to security reasons. We are aware that this process of changing to a password has not been straight forward for many of you. This is extremely disappointing for us too and we are in constant contact with our software provider to try to make the change easier but for the moment we need to ask you to manually make the change to use a password.
I can’t remember my email address
Send us an email to firstname.lastname@example.org asking us to provide this, please include your full name, membership number and first line of your address
I’ve entered my email address but not got an email/it’s not been recognised
Check your junk folder in case the email has gone there. If not then send us an email to email@example.com asking us to provide this, please include your full name, membership number and first line of your address – we will be able to confirm the email you used at set up
I need to change the email address registered to my account
Send us an email to firstname.lastname@example.org asking us to complete this, please include your full name, membership number and first line of your address as well as the email you need to change from and to
No – the app is available now and the sooner you set it up the sooner you’ll be able to see the activities that are available.
Prebooking is needed for us to ensure we have a safe capacity within our centres, it also means that we are able to see who is present at any stage.
We understand this may cause concern but the membership data on the app is secure.
From the booking screen select the activity you want to and the time slot. If you can’t see the time slot for the activity you wanted then this is not available.
Please cancel any classes that you can no longer attend at least 1 hour before the class is due to start through the app. The cancellation button can be found in my bookings section on the app.
If you need to cancel a class booking less than 1 hour before the class starts please call gym reception as the cancellation function will no longer be available on the app.
We monitor attendance and have a ‘strike’ system and people found failing to cancel or not attending a booked activity three times in a week have their booking rights temporarily restricted for at least a one week period.
Contact your nearest centreYMCA Hawker
Some customers have reported that this process has not been straight forward. We have been in constant contact with our software provider since we made the change who assure us they will rectify any issues. Please bear with us as they and we rectify any problems associated with this changeover. The process should be straight forward but there are quite a few steps to go through and it is not ideal at all, and for that we can only apologise.