Contract: Fixed term (6 months), 42 hours (averaged) per week (Shift rota – Monday to Sunday 8:30pm-8:30am or 9pm-9am). Shifts are worked one week on, one week off basis.
Salary: £11.04 per hour
YMCA St Paul’s Group (SPG) is a charity and registered housing provider whose mission is to be an inclusive Christian Association transforming communities so that all young people can belong, contribute and thrive. As a member of the wider YMCA Federation, our vision is of places where young people thrive and communities flourish
The Association is the largest YMCA in Europe and one of the largest providers of supported housing in London and beyond providing a safe place to stay for around 1,200 residents each night. As well as accommodation, care homes, education and training, the Association is focused on the transformation of communities through its Health and Wellbeing Centres, children, youth and family programmes including nurseries, after school clubs and soft play centres.
This role is based at our YMCA in Wimbledon, reporting to the Senior Night Duty Officer. The post holder will be expected to work as part of a team providing care, support and security to people with a variety of support needs. This includes people from a range of ages and backgrounds who may suffer from issues relating to their mental health, family breakdown and alcohol/drug abuse. The post holder will also be expected to provide front of house and reception services; a warm welcome; ensure the security of the building as well as the safety of the residents and short stay guests is maintained; deal with and advise homeless people who may present themselves at the hostel out of hours.
Ideally, we are looking for a person with previous experience in a similar role and who will bring energy, passion and commitment to this position. An understanding of the social housing/charity sector is essential. The ideal applicant should be willing to work shifts Monday to Sunday 8:30am-8:30 pm or 9am-9pm (subject to change).
Some duties include:
- Working with other Accommodation Department colleagues to ensure the highest standards of Housing Management possible, and a high quality customer service experience for residents
- Provide general support and advice to residents through the provision of a ‘listening ear’ service; provide all residents with a support service, particularly for those who are not able to meet with their Support Broker during the day
- Assist with managing and de-escalating challenging situations and behaviour from residents and visitors; discourage residents and visitors from congregating around the entrance to the building
- Ensure the safety of residents and short stay guests is maintained whilst on duty
Applicants should have an understanding of the problems facing homeless people and homelessness issues; have an understanding of confidentiality in a support setting; have experience of working face to face with homeless people; have experience of dealing with a wide range of people, including those affected by substance misuse and mental illness; have experience of recording/report writing, including incident reports; have experience of providing excellent customer service.
Completed Application Packs should be directed to our external recruitment/response handler’s HR Initiatives Limited c/o email@example.com
Closing date: 12:00 midday Monday 12th November 2018
YMCA St Paul’s Group is an equal opportunities employer. We value the importance of diversity and positively welcome applications from all members of the community, including those with disabilities. As a responsible employer, we follow safer recruitment guidelines and if you are selected for an interview you will be required to complete an application form, which will be sent out to you. The successful candidate will be expected to declare all previous offences and to undergo an Enhanced Disclosure via the Disclosure and Barring Service.
YMCA St Paul’s Group is a Christian organisation and as an employee you will be required to respect its ethos and uphold its values.