When will my membership be reactivated?
We will be reactivating all memberships on the 17th August, so you can start booking classes and gym sessions from then.
When will by direct debits restart?
The first direct debit will be taken on the 1st September ensuring you are given the days you missed out on in March when we had to close so suddenly.
I have prepaid my membership already?
If you are prepaid members (e.g annual or student) we will also be reactivating your membership from the 17th of August, and you too will get back the days missed, we will extend your membership accordingly.
I’m not ready to return yet – what do I need to do?
If you aren’t ready to return yet and need to keep your membership (direct debit & prepaid) frozen then you must let us know by clicking here! If you don’t inform us before the 17th August then we will reactivate your membership and your normal monthly direct debit will be taken on the 1st September.
I’m coming back – what do I need to do?
For everyone else, don’t worry, you won’t have to do anything! You will be able to use our services from the 17th August and your first direct debit will be taken on the 1st September – you won’t pay for the August period as this replaces the days you missed out on in March. Our teams can’t wait to see you again. Do remember you will need to download our app and book in advance to visit the gym, go for a swim or attend any classes. Our app now uses an email and password rather than Member ID and Pin so it’s worth downloading the app now and following the instructions here to make sure you’re set up for when you want to book.
I cancelled my direct debit – am I ok to come to the centre on the 17th?
If you cancelled your direct debit with your bank during lockdown then unfortunately this means you also cancelled your membership – but don’t worry, we know those were exceptional times and so we’re offering you the change to rejoin us without a joining fee for a limited period!
What options are there for those of us needing to freeze because of Covid-19?
For those of you not ready to return to a site our online classes may be a solution – take part in a live class with one of our instructors from the comfort of your own home.
Click here to book online classes and find out more about the online class options.