ymca open social media HEALTHWELLBEING 2 1024x585 - Our re-opening plan

Our Commitment to you…

We believe in the benefits of good health and wellbeing…

We recognise health and wellbeing is the bedrock that enables people to develop in all areas of their life, from education and employment to relationships and social networks. We believe in the power of sport and physical activity to bring people together as well as the wider associated benefits, from increased self-confidence to better educational attainment, improved physiological health to better relationships. Sport has, and always will be, a fundamental part of what we do.

Our plan is based on the UK Active Framework for opening gym and health and wellbeing facilities and Swim England for the opening of swimming pools during the period of “social distancing” following the full closure of the sector due to COVID-19. Our plan outlines our commitment to our staff and to you our customers to ensure all of our safety and the approach we will take in the ReOpening of Health and Wellbeing services.

ReOpening: Our commitment to you…

We commit to explaining to you how we will ReOpen safely and operate within social distancing requirements. We want to reassure you that we can ReOpen safely and give you the opportunity to feedback and be part of our plan. We want to welcome you back to being active and using our activity spaces. We have missed you.

ReOpening: We are all committed

  • We commit to the wellbeing of all of our staff and you our customers, and if any of us have signs of COVID-19 (cough, difficulty breathing or temperature), we will be go home to follow Public Health guidance.
  • We commit to ensuring that cleaning and hygiene throughout our facilities is rigorous and continuous and that through sanitising stations you will be able to maintain hand washing and cleansing and the wiping down of equipment and ‘touch points’ like door handles.
  • We commit to displaying Public Health England, Sector or YMCA specific posters to inform and guide you to maintain social distancing and cleanliness/hygiene. We believe in the power of positive messaging so expect lots of dos and less don’ts. Physical activity and sport is good for us all and we need to remind ourselves of the good we are all doing by taking part.
  • We commit to ensuring that social distancing is adhered to by displaying floor markings, signage and ensuring safe activity flows through the facility and pre-booking. Staff will available throughout to support and guide you but we really need you to do your part.
  • We commit to ensuring that we will risk assess all of our Health and Wellbeing services before they are ReOpened and are regularly reviewed as things change. This will also include consultation with, or incorporation of, specific Public Health, Government, sector or sports/activity specific guidance.
  • Ultimately though we need to commit to each other and it is down to all of us to take reasonable personal responsibility when taking part in or providing physical activity. We can only ReOpen safely and continue to provide a safe space for all of us if we all work together. * If you are interested the full UK Active framework can be found here.

Welcoming you back… What can you initially expect?

  • Pre Booking of all Activities: We will initially manage all your bookings and services through our Health and Wellbeing app. You can of course still call or email us. You will need to download the app and book your activity sessions through it please. The app can be downloaded here

Not everyone will be able to use the app and we will not be able to resolve everything you need from us through it so if you do not have access to the app or do having difficulties using it please either talk to a member of our team, call or email us at enquiries@ymcaspg.org

  • We are going Cashless: Cash gets dirty and the virus loves living on it so we will not be accepting cash for payment for any of our services, so please do not bring it. All payments are through contactless or through our Health and Wellbeing app – so no more jingle jangle please…
  • Reception Screens: We will ensure sure your safety and maintain social distancing at receptions through screens and marking out safe spaces in yellow floor markings.
  • Floor Markings: We will reduce queues through the pre-booking of our services through our Health and Wellbeing app. We will manage the circulation of our staff and customers through marking our floors with 2m spacing markings and if necessary outside the entrance(s).
  • Support for you: We know coming back will be daunting and we will ensure you are welcomed back into our facilities and greeted by a friendly familiar face who will be there to guide you back. We will display appropriate guidance and notices for you and set out what you can expect from us. Access into some activity areas will be managed through the use of turnstiles/gates and through pre booked sessions.
  • Lavatories: Our toilets will be available for use and will be regularly cleaned but we will need your support to keep them as clean as possible. Extra care/signposting will be provided in them to remind us all to maintain good hygiene and handwashing with social distancing whilst in these areas.
  • Be gym or sport ready: Changing facilities, showers, saunas and lockers are located in small enclosed spaces and will not be available for use initially. We will return the use of these areas to customers and service users at a later date as long as hygiene and social distancing can be maintained or when the guidance is changed. Regrettably, at the moment we just cannot do this so please come to our facilities gym, class or sport ready.

Cafés/Restaurants

  • Our cafés and restaurants will re-open initially by providing a takeaway service and then as social distancing allows. We will of course operate under any guidelines issued by Public Health England or other national health authorities.
  • Additional signs will be put up around cleanliness and social distancing.
  • Vending machines will remain in use but will be cleaned regularly.
  • Government Guidance for food businesses on COVID-19 will be followed.
  • As part of Trace and Track all of our activities are booked and paid via our app or online prior to visiting us. For further information regarding booking via our app.

Let’s keep safe, clean and hygienic

  • Cleaning, cleaning, cleaning: We have rigorous cleaning procedures and have updated our cleaning protocols throughout our facilities to take into account Government and Sector guidance and standards.
  • Touchpoints: All of our staff carry out regular cleaning of high-contact ‘touch points’ throughout the Centre.
  • Over to you: We need you to maintain good hygiene and clean/wipe down any equipment that you have used whist using our facilities.
  • On hand: Hand sanitisers and or wipes are available throughout the Centre from the hand sanitiser stations provided and if one is not readily available one of our friendly and familiar faces will be there to direct you to where you can clean your hands.
  • Gloves: Gloves are not mandatory as the World Health Organisation (WHO) advice is that it is preferable not to wear gloves but to regularly wash your hands. If you normally wear gloves to the gym and that is what you are comfortable with then continue to do so. Just remember not to drop them or leave them because if you do we will bag and bin anything left at the end of each session. We will not be keeping or returning lost property – sorry we just have to keep us all safe.
  • Let’s Face it: Face coverings are not mandatory for our staff or for you, but some of our staff roles require this, and some of our staff want to and you may want to as well and that’s ok by us but please work with us if we ask you to temporarily remove face coverings for the purposing of identification (you can then put them back on after that). The wearing of face coverings may become compulsory and if so we will inform you of this requirement.
  • All change: We will regularly deep clean our facilities and activity areas. This will include 15 minutes change over periods of time between activity sessions where we will temporarily close the facility or parts of the facility.
  • In the event of: If there is a COVID-19 case in our Centre, we will immediately and temporary close the facility and follow the Public Health Guidance – COVID-19 Cleaning in non-healthcare settings to get all of the necessary cleaning done. We will only ReOpen as soon as it is safe to do so.
  • Trace and Track: All bookings will be through our app enabling us to trace and track as government guidance requires.

Activity Specific Guidance

Activity Spaces: Gyms

  • UK Active guidance states that our safe capacities of usage have to be reduced to ensure social distancing. Our maximum gym capacity will be based on 3m2 per person. We will through the use of our Health and Wellbeing App to reduce the number of available spaces to book into a gym session. This means things will not be the same when you first come back to using the gym. You will need to pre-book your session and turn up ‘ready to go’ and your time in the gym will be limited. Not all of the gym equipment may be available if we cannot maintain 2m social distancing in the gym, some equipment may be moved or in another room – your normal workout flow and order of use of equipment may need to change.
  • Only equipment in our gyms that is 2m apart will be available for use. We will achieve this in a number of ways either via moving equipment or marking every other piece of equipment in the gym out of order (to facilitate social distancing). This will of course reduce the amount of equipment available and therefore the amount of people that can use the gym at any one time.
  • As with the circulatory areas we will floor mark at 2m spaces to encourage social distancing.
  • We will not have gym instructors as readily available in the normal way and one-to-one training, programme reassessments, nutritional, training advice and personal training will need to be pre booked through the Health and Wellbeing app. You will also be able to book online consultations with our fitness instructors and personal trainers through Zoom. There will always be a member of staff around to support you during your session and welcome you into to the facility.
  • We will need you our customers to clean/wipe down the ‘touch points of equipment’, things like the upholstery, pin selectors, handles, bars, weight discs or dumbbells. Any gym equipment you touch should be cleaned after use. This is critical for the safety and ongoing ReOpening of our gym activity spaces – we will provide sanitising spray and cloths/wipes for you to do this. This is in addition to our own comprehensive cleaning schedule where we will continue to clean the area.
  • You will need to take extra care to ensure social distancing and hygiene in the free weights areas and we will place additional signage in these areas to remind you of the importance of this and please do not bring ’sweat towels’ onto the gym floor/into the studio.
  • Personal training sessions and health consultation will continue as long as social distancing is in place.
  • Please do not bring ’sweat towels’ into the gym.
  • We have changed some of the activity spaces in our centres to place gym equipment in (e.g. in the sports hall, studio or outdoors) to reduce the number of people gathering in one activity area;
  • Pre booking through our app is used to manage occupancy levels and to avoid overcrowding. Each activity session is a maximum of 60 minutes long, with 15 minutes at the end to allow for cleaning and changeover;
  • You can book up to two gym sessions per day which will include back to back sessions where there is availability;
  • You can book your gym sessions up-to 7-days in advance;
  • You can book up to 14 activity sessions in any 7 day period;
  • You can mix and match your activities such as gym and/or classes;
  • Please come to us gym ready and be prepared to shower and change at home. In general our changing rooms are not available, however, you may need them for accessibility reasons. If you do please let us know in advance by contacting us at your local centre directly.
  • Please do not bring your valuables, our lockers will not be available;
  • Please do not to bring your own towels, we will provide you with cleaning spays and disposable paper roll and wipes;
  • Please bring your own water bottle. Our water fountains are only set up to fill water bottles; not directly drinking from;
  • We are maximising ventilation in our gyms through air conditioning, opening windows and providing fans to ensure the circulation of fresh air;
  • Please clean equipment before and after each use. Sanitisation stations are located around the gym for you and our team to use;
  • Our team clean equipment on a regular basis, including the disinfection of fitness suite and studios;
  • New member gym Inductions, our Get Started programme is provided through a combination of online and appointment only sessions;
  • Gym access to our junior gym (11-14 year olds) customers is not available initially but will be reintroduced at a later date. In the meantime, we offer young person specific gym sessions where a gym instructor is present and needs to bookable in advance via our app;
  • Personal Training is available and subject to social distancing guidelines. Pre booking of all personal training is required to ensure our gyms remain within maximum numbers;
  • As part of Trace and Track all of our activities are booked and paid via our app or online prior to visiting us. For further information regarding booking via our app please go to:

Activity Spaces: Studios

  • UK Active guidance states that our safe capacities of usage have to be reduced to ensure social distancing. Our maximum studio capacity will be based on 3m2 per person. We will through the use of our Health and Wellbeing App to reduce the number of available spaces to book onto a class and group activity session. This means things will not be the same when you first come back to our classes.
  • You will need to pre-book your class and turn up ‘ready to go’. We will not be able to provide all of our classes if we cannot maintain 2m social distancing in the studios. Some of our classes may be moved into another room, outside or provided virtually through Zoom live streaming – your normal class timetable will be changed along with how many other people you exercise with together.
  • As with the gym areas we will floor mark at 2m spaces to encourage social distancing spacing between participants monitored by the instructor throughout the class.
  • Unfortunately nothing can be passed to/from the instructor to you– including safekeeping personal items, water bottles, keys, mobile phones etc. We will through floor markings provide a ‘safe space’ for our class instructors.
  • The length of your class will be reduced and there will be a minimum of a 10-minute window in between classes so that we can clean the studio and maintain social distancing between groups entering and leaving the studios so regrettably no ‘waiting around’ and socialising in groups in the indoor studios or circulatory areas.
  • As with the gym we really will need you to clean any studio equipment you use by cleaning/wiping down the ‘touch points of equipment’ things like the studio bars, weight discs or dumbbells. We will not be providing mats so you will need to bring your own and we will remove some pieces of studio equipment like resistance bands. This is critical for the safety and ongoing ReOpening of our studios activity spaces – we will provide sanitising spray and cloths/wipes for you to do this. This is in addition to our own comprehensive cleaning schedule where we will continue to clean the area.
  • Please do not bring ’sweat towels’ into the studio.
  • You will need to book Group Exercises classes in advance via our app.
  • Classes generally run for 45 minutes with a minimum of 15 minutes allocated at the end of each class to allow time for cleaning of the studio and changeover of customers;
  • You can book up to two classes per day which includes back to back classes where there is availability
  • You can book your classes up-to 7-days in advance;
  • You can book up to 14 classes in any 7 day period;
  • You can mix and match your activities, classes and/or gym;
  • Class capacity has been reduced to ensure social distancing. Floor marking outlines starting points for you;
  • Where classes involve shared equipment, (e.g. body pump or circuit training) we have adapted the class and you will need to clean the equipment after use;
  • You will need to bring your own yoga mats;
  • As part of Trace and Track all of our activities are booked and paid via our app or online prior to visiting us. For further information regarding booking via our app

Activity Spaces: Indoor Sports Courts/Sports Halls

  • Indoor sports courts, sports halls and pitches will be opened. However, for any activity where social distancing is not possible or the sports activity requires contact or large groups participating together, these facilities/activities will remain closed/not played. Some sports coaching, participation, training or competitive matches will be altered to through the requirement to maintain social distancing. We will be following sports specific guidance from the relevant National Sports Governing Body (NGB’s) where these are activities are being provided.
  • As with the above guidance all of the sports activity spaces will follow the same cleaning requirements. Particular attention will be needed in the use of sports equipment. We will not be initially be providing shared sports equipment to rent or use, you will have to bring your own. As with the above activity areas you will need to and turn up ‘ready to play’. Access to sports changing facilities for clubs will be reviewed along with general access to changing facilities at a later date and as social distancing requirements change.
  • Unfortunately, nothing can be passed to/from the coach to you– including safekeeping of personal items, water bottles, keys, mobile phones, bibs etc.
  • Just like in the gym or studio please do not bring ’sweat towels’.
  • Further sport guidance will be updated when available.

Activity Spaces: Outdoor Fitness/Courts/Pitches

  • Social distancing and cleanliness will be promoted by the instructor(s) at the beginning and throughout the outdoor activity session.
  • Outdoor sports courts, sports halls and pitches will be opened. However, for any activity where social distancing is not possible or the sports activity requires contact or large groups participating together, these facilities/activities will remain closed/not played. Some sports coaching, participation, training or competitive matches will be altered to through the requirement to maintain social distancing. We will be following sports specific guidance from the relevant National Sports Governing Body (NGB’s) where these are activities are being provided.
  • As with the above guidance all of the sports activity spaces will follow the same cleaning requirements. Particular attention will be needed in the use of sports equipment. We will not be initially be providing shared sports equipment to rent or use, you will have to bring your own. As with the above activity areas you will need to and turn up ‘ready to play’. Access to sports changing facilities for clubs will be reviewed along with general access to changing facilities at a later date and as social distancing requirements change.
  • Unfortunately nothing can be passed to/from the coach to you– including safe keeping of personal items, water bottles, keys, mobile phones, bibs etc.
  • Towels/’sweat towels’ will not be taken into the sports courts, sports halls or pitches.
  • Further sport guidance will be updated when available.
  • All court bookings must be pre-booked in advance via our app;
  • Bookings are for a maximum of 50 minutes. This will allow 10 minutes after the booking for changeover;
  • You will be required to bring your own sports equipment (e.g. racquets, balls, shuttlecocks);

Tennis Courts

  • We are following the recommended guidance from the Lawn Tennis Association, which can be found below. Please ensure you familiarise yourself with this information prior to booking online and visiting the courts:
  • We ask that you only handle your own rackets and (marked) tennis balls;
  • Please avoid changing ends or change at opposite sides of the net;
  • You need to book and pay via our app prior to attending your session. No bookings will be taken at the centre for casual pay and play usage, bookings and payments can only be made via the app;
  • Booking slots are 60-minutes, which includes 50-minutes playtime with a 10-minute change period. There is a 10-minute buffer period between bookings and you will be asked to wait in your car until the start of your session;

Download the free app & start booking gym and class sessions today.

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