Location: Ventura House, Hayes

Contract: Permanent, 40 hours per week (Shift pattern: 8-4pm, 2-10pm)

Salary: £27,275 per annum


YMCA West London is a part of YMCA St Paul’s Group (SPG). SPG emerged from the coming together of four separate Associations over an 18-month period. The group is largest YMCA in Europe and one of the largest providers of supported housing in London and beyond providing a safe place to stay for over 1,200 residents each night. As well as accommodation, education and training, the Association is focused on the transformation of communities through its 6+ Health and Wellbeing Centres, including an outdoor swimming pool and a wide range of Children, Youth and Family programmes including nurseries, after school clubs and soft play centres. Through the merger and accompanying new investment we expect the range, reach and impact of our services to grow so that we can better realise our vision.

The vision of the Association is of ‘Places where young people thrive and communities flourish’. Its mission is to be ‘an inclusive Christian Association transforming communities so that all young people can belong, contribute and thrive’.

The role

We are looking to appoint a dedicated and motivated Senior Night Support Manager for our Ventura House hostel, responsible for Weekend Housing Support Officers and the Duty Officer and reporting to the Housing Manager.

The post holder will be expected to provide high quality, holistic support and temporary housing accommodation with associated facilities for young vulnerable people to develop their personal and social skills in order for them to live independently. Every member of staff, therefore, has the support of residents as their primary purpose. The principle accountabilities of this post therefore flow from this premise.

Some duties include:

  • Ensuring that interviews and risk assessment with prospective clients are carried out within the prescribed time limits and that the resident once accepted is fully and carefully inducted into the YMCA
  • Helping in settling residents into the accommodation
  • Helping in maintaining the licence or tenancy
  • Helping in developing life/domestic skills as well as social skills and behaviour management
  • Giving advice, advocacy and liaison as well as emotional support and general counselling
  • Managing staff in accordance with the values and Policies of West London YMCA. This includes recruiting appropriately skilled and motivated staff, regular reliable team and one to one meetings, setting targets, monitoring performance and supporting staff

Applicants should:

  • Have good working knowledge of housing and welfare benefits and the relevant legislation
  • Have knowledge of staff supervision and motivation methods
  • Have up to 1 year’s previous experience of working in a hostel environment
  • Have up to 1 year’s previous staff management/supervision experience
  • Have up to 1 year’s experience of working with a vulnerable client group

Benefits include: On going staff development, training, opportunities for career progression, 22 days annual leave (increasing by a day per year to a maximum of 27 pro rata plus bank holidays), a pension scheme, free Life Assurance, Child Care vouchers scheme, Cycle2Work scheme, free Health cash plan including an Employee Assistance Programme.

To Apply

Completed Application Packs should be directed to our external recruitment/response handler’s HR Initiatives Limited c/o info@hrinitiatives.co.uk

Senior Housing Support Officer Job Description

YMCA St Pauls Group Application Form 

YMCA St Pauls Group Equal Opportunities Form

YMCA  St Pauls Group Application Pack Guidance

YMCA St Pauls Group Job Applicant Privacy Notice

 Closing date: Friday 11 January 2019

YMCA St Paul’s Group is an equal opportunities employer. We value the importance of diversity and positively welcome applications from all members of the community, including those with disabilities. As a responsible employer, we follow safer recruitment guidelines and if you are selected for an interview you will be required to complete an application form, which will be sent out to you. The successful candidate will be expected to declare all previous offences and to undergo an Enhanced Disclosure via the Disclosure and Barring Service.

YMCA St Paul’s Group is a Christian organisation and as an employee you will be required to respect its ethos and uphold its values