Job Title: Senior Night Support Manager
Location : Roxeth Gate Project, Harrow
Contract :Full time permanent post
Hours of Work: average 35 hours per week( working 7 days on and 7 days off, 10 hours’ night shift (9pm – 7am / 10pm – 8am / 11pm – 9am))
Salary : £19395.61 per annum
Closing Date: 6 July 2018
YMCA West London’s mission is developing opportunities that transform young lives. The primary purpose of YMCA West London’s Roxeth Gate Project is to provide high quality, holistic support and temporary housing accommodation with associated facilities for young vulnerable people to develop their personal and social skills sufficient for them to live independently from the YMCA in a sustainable way.
Every member of staff has the support of residents as their primary purpose; the principle accountability of the post flows from this premise.
Our Roxeth Gate Project comprises of 42 units housing vulnerable, homeless young people our residents can access a range of on-site support services to help them move on to accommodation of their own.
As a Night Manager you will be the first point of contact for residents and visitors. Responsible for the day to day security of the building, you will monitor the CCTV and conduct regular patrols of the building. You will support, and answer queries from residents and deal with any issues that arise whilst keeping an accurate record of these in the incident book and generally ensuring a high-quality support service is maintained for residents during night-time hours. Ensuring that all information is communicated to other staff via handover between shifts and making good use of the communication book is essential. You will also be responsible for line managing other night managers.
We support on going staff development, providing training, and opportunities for career progression. We offer 22 days’ annual leave, (pro rata) increasing by a day per year to a maximum of 27 (pro rata) plus bank holidays. We provide a pension scheme, free Life Assurance, Child Care vouchers scheme, Cycle2Work scheme, and a free Health cash plan including an Employee Assistance Programme.
To be successful in this role we are now looking for like-minded enthusiastic individuals with the necessary experience who will:
- Be customer focused, possess excellent customer service skills and you should have experience of working in a customer facing role, preferably within a reception environment or similar.
- Knowledge of handling emergency situations is also essential
- Have a high standard of accuracy and good communication skills
- Be able to deal effectively with challenging situations and use own discretion when necessary
- Be able to represent our service and the organisation
- Good ICT skills
Closing date: 6 July 2018
Please note that an application form will need to be completed, as CV’s on their own will not be accepted.