Job Title: Support Broker 
Location: YMCA Wimbledon 
Contract: Full time, permanent 
Hours of Work:  40 hours per week
Salary: £23,504 per annum 
Closing Date: 12:00 midday Wednesday 19 September 2018

Organisation Context

YMCA St Paul’s Group (SPG) is a charity and registered housing provider whose mission is to be an inclusive Christian Association transforming communities so that all young people can belong, contribute and thrive. As a member of the wider YMCA Federation, our vision is of places where young people thrive and communities flourish

The Association is the largest YMCA in Europe and one of the largest providers of supported housing in London and beyond providing a safe place to stay for around 1,200 residents each night. As well as accommodation, care homes, education and training, the Association is focused on the transformation of communities through its Health and Wellbeing Centres, children, youth and family programmes including nurseries, after school clubs and soft play centres.

The Role

This role is based at our YMCA in Wimbledon, reporting to the Resident Support and Accommodation Manager. The post holder will be expected to provide a Support Broker service addressing residents’ support needs, signposting them to agencies and encouraging them to acquire skills to move into more independent living as well as being responsible for new referrals, move-ins and inductions to ensure residents receive an exceptionally good customer service experience.

Ideally, we are looking for a person with previous experience in a similar role and who will bring energy, passion and commitment to this position. An understanding of the social housing/charity sector is essential.

Some duties include:

  • Acting as a key worker for a case load of around 30 support residents
  • Developing and maintaining contacts with referral and support agencies
  • Interviewing applicants for accommodation, carrying out risk assessments and inducting successful applicants
  • Offering general advice and emotional support to residents
  • Working with the ‘Resident Pathway’ framework, creating an appropriate individual support plan for each resident
  • Developing individual needs assessments and drawing up personal SMART action plans

Applicants should possess experience of working in a similar, management role at a similar level of responsibility; possess good communication and relationship management skills; have experience of dealing with vulnerable groups and security issues associated with a residential setting; have experience of working face to face with homeless people; have an understanding of confidentiality in a support setting.

YMCA St Paul’s Group is an equal opportunities employer. We value the importance of diversity and positively welcome applications from all members of the community, including those with disabilities. As a responsible employer, we follow safer recruitment guidelines and if you are selected for an interview you will be required to complete an application form, which will be sent out to you. The successful candidate will be expected to declare all previous offences and to undergo an Enhanced Disclosure via the Disclosure and Barring Service.

YMCA St Paul’s Group is a Christian organisation and as an employee you will be required to respect its ethos and uphold its values.

Job Description Support Broker 
YMCA St Pauls Group Application Form 
YMCA St Pauls Group Equal Opportunities Form
YMCA  St Pauls Group Application Pack Guidance

The closing date for completed applications is 12:00 midday Wednesday 19th September 2018

Charity No: 1041923