Location: South Ealing

Contract: Permanent, 14 hours per week – Saturday-Sunday

Salary: £6,180.72 per annum (£9.83 p/hour)

YMCA West London’s mission is developing opportunities that transform young lives. The primary purpose of YMCA West London’s South Ealing Project is to provide high quality, holistic support and temporary housing accommodation with associated facilities for young vulnerable people to develop their personal and social skills sufficient for them to live independently from the YMCA in a sustainable way.

Every member of staff, therefore, has the support of residents as their primary purpose. The principle accountabilities of this post therefore flow from that premise.

Our South Ealing Project comprises of 151 units housing vulnerable, homeless young people our residents can access a range of on-site support services to help them move on to accommodation of their own. In addition, we have rooms available for rent on a short stay basis to the public, and Children’s Activity Classes also take place on site.

As part of the Duty Support Officer team, you will be the first point of contact for residents and visitors. Responsible for the day to day security of the building, your varied duties will include taking bookings and payments for accommodation and children’s classes, and dealing with queries from residents and any issues that arise.


To be successful in this role we are now looking for like-minded enthusiastic individuals with the necessary experience to take on this role you will:

  • Be customer focused, possess excellent customer service skills and you should have experience of working in a customer facing role, preferably within a reception environment or similar.
  • Experience of cash and payment handling is also essential
  • Have a high standard of accuracy and good communication skills
  • Be able to deal effectively with challenging situations

Benefits include: On going staff development, training, opportunities for career progression, 22 days annual leave (increasing by a day per year to a maximum of 27 pro rata plus bank holidays), a pension scheme, free Life Assurance, Child Care vouchers scheme, Cycle2Work scheme, free Health cash plan including an Employee Assistance Programme.


To Apply

For a full job description, applicant pack, applicant privacy notice please visit the YMCA England website https://ymca.current-vacancies.com

Completed Applications should be directed to our external recruitment/response handler’s HR Initiatives Limited c/o zoe.sheehan@hrinitiatives.co.uk.

If you prefer to submit your CV to register your interest in applying for this position, please be aware that as a responsible employer, we follow safer recruitment guidelines and if you are shortlisted and selected for an interview you must complete an application form before you can be interviewed.


Closing date: 22 July 2019


Weekend Duty Support Officer Job Description

YMCA St Pauls Group Application Form

YMCA St Pauls Group Equal Opportunities Form

YMCA  St Pauls Group Application Pack Guidance

YMCA St Pauls Group Job Applicant Privacy Notice


YMCA St Paul’s Group is an equal opportunities employer. We value the importance of diversity and positively welcome applications from all members of the community, including those with disabilities. As a responsible employer, we follow safer recruitment guidelines and if you are selected for an interview you will be required to complete an application form, which will be sent out to you. The successful candidate will be expected to declare all previous offences and to undergo an Enhanced Disclosure via the Disclosure and Barring Service.

YMCA St Paul’s Group is a Christian organisation and as an employee you will be required to respect its ethos and uphold its values