at home
residents
Welcome to the residents’ page.
Here we’ve pulled together information that we hope you find useful whilst living with us at YMCA St Paul’s Group, as well as links to websites to help your job and/or housing search, support with your faith and your life skills. We hope you will find them useful. If you think there is something missing, please do let your support worker know or feel free to send us your suggestion using the link below.
Life Skills and Community Activities Team
The Community Activities Team have a dedicated team in Wimbledon and Surbiton and support you in building your skills, confidence and creativity through workshops, one to one sessions, drama and other creative workshops, events and much much more during your time in YMCA. This section gives you videos and worksheets for you to do yourself but do chat with us or your local Housing Support Team or staff if you’d like some help or to print something off.
Other sites have different resources available – often supported through volunteers, community groups and the Housing Support staff. Please speak with the Housing Support staff if you are interested in engaging in community activities at your site.
Get skills
Money Matters
Your Faith
As an inclusive Christian organisation YMCA St Paul’s Group would like to help you – Mind, Body and Spirit. The Chaplaincy team is around to chat in a one to one, catch us if you’d like a friend to go to the gym with, or join one of our groups to meet others and think about life.
We run frequent chaplaincy sessions at YMCA Surbiton, YMCA Wimbledon, YMCA South Ealing and YMCA Walthamstow. We also visit each of the housing sites regularly.
Here are some simple images, guides and chaplaincy sessions to help you connect with your faith.
Housing Advice
The Housing teams, at most sites, are your first port of call if you have a question or problem, or if you want to share some good news. This webpage section aims to give you some details about housing, rent, benefits etc. and what to do if things change in your life, who to contact and what needs to happen. If your site does not have a housing team, please speak to on site staff for guidance.
Useful Links
Local Authority Websites
Housing Policies
Here are the policies with all the information about the terms of staying in YMCA St Paul’s Group Housing. You’ll find information about your rent, conduct, visitors and much more. These are long documents which are here for your reference. Do speak to your housing support officer if you have any questions.
Your thoughts
We want to hear from you.
Each resident has a unique story and we can learn from you. YMCA St Paul’s Group is here to support you to thrive and we’re open to your suggestions on how to improve our provision.
Please give us your suggestions, feedback or complaints.
Residents’ Annual Survey 2022/2023
Click Here to complete the Residents' Annual Survey 2022 - 2023
We want to hear what you think. It’ll take about 9 minutes. All completed surveys will be entered into a prize draw to win a £40 voucher.
We want to ensure that the customer’s voice is at the heart of everything we do, from excellent customer service to shaping the future of the YMCA St Paul’s Group. Understanding your views on our services is essential as it helps us to understand your needs, understand where we are doing well and what we can improve.
This annual survey is confidential and feedback is anonymous and gives you the opportunity to provide open and honest feedback on our services. The survey covers a number of areas and should take you approximately 9 minutes to complete. Your answers will be used to calculate YMCA St Paul’s Group’s performance against a number of tenant satisfaction measures and these will be fed back to you and the Housing Regulator.
This survey can be completed online via our Survey Monkey form. It can also be completed using a paper version which is available from your support worker.
Residents who return their completed survey by the closing date (Friday 24th March 2023) go into the draw to win one of five shopping vouchers ranging from £40 – £10.
If you have any questions about this survey or would like support to complete it please let your Support Worker know.
Thank you!
Progression Teams
The Progression Team will work holistically with you to support your journey through a programme of training and activities. These explore wellbeing, involvement and empowerment, independent living, employment, education and personal development.
Make a self referral to our Progression Teams for one to one support with your personal development.
For people in Walthamstow, Wimbledon and Surbiton please email ProgressionTeamRegion1@ymcaspg.org
For people in West London and Slough please email ProgressionTeamRegion2@ymcaspg.org
Our commitment to you
Helpful reads
Your stories
Residents Timetables
Surbiton Residents' Events
Walthamstow Residents' Events
Wimbledon Residents' Events
More sessions and activities will be available throughout the term. Please look out for posters and ask the Community Activities and Chaplaincy Teams for more information. We will be hosting film nights and cooking.
Other timetables coming soon.
