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Compliments, Complaints and Comments

Easy Read Complaints Policy

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We’d love to hear from you.

Select the option that best describes your issue so we can direct it to the appropriate team.

Compliment or Comment

For positive feedback or a comment about our work or services.

Let us know what you think

Report Anti Social Behaviour

Anti Social Behaviour includes conduct that causes harassment, alarm or distress to anyone, or is a nuisance or annoyance to someone.

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Make a Formal Complaint

YMCA St Paul’s Group aims to provide the highest standards of service to all who use our services. We accept that, from time to time, things go wrong and complaints need to be made. Please click the link below for our complaints form.

Complaints Form

Make a Data Protection Complaint

YMCA St Paul’s Group is committed to processing your personal information responsibly. If you are concerned about how your personal data has been collected, used, stored, or shared, you can make a data protection complaint.

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Ofsted

Housing Ombudsman

Annual Complaints Performance & Service Report

For complaints to Ofsted concerning one of our Ofsted registered services or sites please contact:

Email: enquiries@ofsted.gov.uk

Phone: 0300 123 1231

Our YMCA St Paul’s Group Ofsted reference is RP524773.

Some services have individual references:

Jumpers Nursery reference number is EY558443.
YKidz Hawker reference is 152887.
Before and After School Club at Handsworth Primary School reference is: EY544061.
YMCA Whittingham After School Club, Breakfast Club and Playscheme is: EY544114.
Supported Housing for 16 and 17 year olds is: 2765812

We are registered with the Housing Ombudsman Service. If you live with us, you can contact the Housing Ombudsman Service who can offer support to residents making a complaint and considers complaints that have exhausted our complaints procedure. As a registered landlord, we have to comply with the Housing Ombudsman Complaint Handling Code which can be found here.

We have completed a self-assessment form which demonstrates our compliance with the code, which you can find below.

Self-Assessment