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Social Tenant Access to Information Requirement Scheme (STAIRs)
What is the Social Tenant Access to Information Requirement Scheme (STAIRs)?
The Social Tenant Access to Information Requirement (STAIRs) is a new UK Government standard designed to give people living in social housing greater access to information about how their homes and services are managed.
Key points:
- From October 2026, housing providers must publish key information (see Part 1) about how they manage homes such as repairs, safety checks, and performance data.
- From April 2027, residents will be able to request specific information (see Part 2) about their housing, and landlords must respond within 30 days.
- This requirement is similar to the Freedom of Information rules that apply to councils, and it now extends to registered social housing providers.
- The aim is to increase openness, transparency, and accountability, helping customers better understand decisions and hold landlords to account.
Publication Scheme
Use the categories below to quickly find the information you’re looking for:
- About Us – Information about our Charity, our purpose and values, and the history and development of YMCA St Paul’s Group.
- Leadership – Information about our leadership, including our Board and senior leadership team, and their roles and responsibilities.
- Our Strategic Plan – Our current Strategic Plan, shaped by our Board, staff and customers, this plan strengthens what we do today while creating opportunities to grow our services and impact in new communities.
- Our Financial Statements – These documents explain our income, expenditure and overall financial position, helping residents and stakeholders understand how we manages our finances and resources.
- Policy Library – Our library of policies and key documents, setting out how we operate and the standards and principles that guide our work.
- Compliments, complaints comments – Information on how residents and other customers can provide feedback, make a complaint or compliment us, and how we use feedback to improve our services.
- Residents’ Zone – A dedicated area of our website providing residents with information, resources, services and updates relevant to living in our homes and being part of our communities.
- Regulatory Judgement – Our current regulatory judgment from the Regulator of Social Housing, providing information about our regulatory grading and the regulator’s assessment of our organisation.
- Financial Statements – Our published financial statements, providing information about our financial performance, position and use of resources.
- Residents’ Annual Report – Our annual report on customer experience and performance, highlighting how we have listened to residents, delivered services and responded to their priorities and feedback.
- Building Safety – Information about the safety of our buildings, including fire safety, structural safety and other building safety measures, assessments and compliance activity.
- Damp & Mould – Information about the identification, assessment, reporting and remediation of damp, mould and associated moisture-related issues in tenants’ homes and buildings.
- Health and Safety – Information about measures, assessments, policies and arrangements to protect the health and safety of residents, staff and visitors across our homes and buildings.
- Major Works (Planned & Cyclical) – Information about planned and cyclical maintenance programmes, including servicing, inspections, renewals and preventative works undertaken to maintain homes and buildings.
- Repairs – Information about our repairs service, including repair responsibilities, service standards, performance, processes and arrangements for reporting and completing repairs.
- TSM Results – Our Tenant Satisfaction Measures results, showing how residents rate our services and their experience of living in our homes are available on our Residents’ Zone.
- Complaints Metrics – Information about the complaints we receive, including volumes, outcomes, response times and key themes, demonstrating how we monitor complaints and use feedback to improve our services.
- Health and Safety – Information about our performance in managing health and safety across our homes, buildings and services, including key measures and outcomes and health and safety and building safety policies.
- Eviction Numbers – Information about the number of evictions undertaken, providing transparency about tenancy enforcement and outcomes.
- Media resources: information can be found in our news section
- Description of Housing Services – An overview of the housing services we provide, including information about homes, tenancies, repairs, neighbourhoods and support for residents.
- Annual Residents’ Report – Our annual report for residents, highlighting our performance, achievements, priorities and how we have responded to residents’ views and feedback.
- Housing Advice – Information and advice to help residents understand their housing options, rights and responsibilities and access appropriate housing support.
- Local Authority Websites – Links to relevant local authority websites, providing access to local information, services, support and advice for residents.
- Progression and Skills – Information about opportunities, programmes and support designed to help residents develop skills, improve employment prospects and progress towards their goals.
- Chaplaincy/Faith – Information about chaplaincy and faith-based support available to residents, promoting wellbeing, inclusion and access to appropriate spiritual and pastoral support.
- PIE – Information about our approach to creating environments and services that recognise the impact of trauma and psychological needs, and support residents’ wellbeing, safety and recovery.
- Useful Links – A collection of links to organisations, services and sources of information that may be useful to residents and other customers.
- Companies House – Our organisation’s public record on Companies House, including information about our registration, directors and other statutory company details.
- Charity Commission – Our organisation’s entry on the Charity Commission register, providing information about our charitable status, trustees, governing documents and other publicly available information.
- Regulator of Social Housing – Information about our registration and regulatory status with the Regulator of Social Housing, including publicly available regulatory information and judgements.
- OFSTED – Information about our registration and regulatory status with the Regulator of Social Housing, including publicly available regulatory information and judgements.
- ICO – Information about the Information Commissioner’s Office and its role in regulating data protection and freedom of information. While the ICO does not maintain a dedicated webpage for our organisation, this link provides information about the regulator and its responsibilities.
- Policies – This section on our website contains our decision-making policies as well as our policies relating to the management of social housing.
Accessible Formats
If you need information from this website in a different format, such as large print, Braille, audio or another language, please get in touch with us. We’ll do our best to provide information in a format that meets your needs.