Interim Release Counselling Administrator

Interim Release Counselling Administrator

About YMCA St Paul’s Group:   

YMCA St Paul's Group is a charity that aims to support and empower young people and communities throughout London by providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those who are at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long-term transformation in mind, body, and spirit, YMCA St Paul's Group has served the community for over 150 years.

About the Role:
As an Interim Release Counselling Administrator, you will provide comprehensive administrative and organisational support to ensure the efficient operation of the Release Counselling service. You will be the first point of contact for client enquiries and referrals, ensuring that the service is run professionally, ethically, and in line with the YMCA St Paul's Group's mission and values. This role is integral to supporting the delivery of high-quality counselling services and ensuring smooth coordination between clients, counsellors, and internal teams.

Key Responsibilities:

• Administrative Support: Manage communication from clients, external agencies, and internal support services, ensuring all enquiries are handled confidentially and professionally.
  
• Client Coordination: Act as the first point of contact for client enquiries and referrals via telephone, email, mail, and online enquiry platforms.
  
• Data Management: Input client data, monitor key performance indicators (KPIs), and produce statistical and narrative reports for the Release Counselling service.
  
• Scheduling & Organisation: Provide administrative support to Volunteer Counsellors and Clinical Supervisors, including diary management and appointment scheduling.
  
• Financial Processes: Ensure client and funded payments are collected and recorded accurately in accordance with financial procedures.
  
• Marketing & Outreach: Work with the Health and Wellbeing digital marketing partner to implement an effective marketing plan, including social media campaigns, outreach activities, and engagement events.
  
• Stakeholder Collaboration: Liaise with voluntary sector organisations, Talking Therapies, local authorities, and other relevant partners to enhance service delivery.
  
• Confidentiality & Compliance: Ensure adherence to GDPR and internal policies regarding data protection and confidentiality.

What we offer:  

At YMCA St Paul's Group, we prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.

As a team member, you can learn, grow, and reach your full potential. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.

In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include:

• Free gym access across our sites.
• Discounts from major retailers and supermarkets.
• Free access to well-being and counselling services.
• The ability to work from a range of outer London work locations.
• Career development programmes to help you thrive.
• Family-friendly policies to help you balance work-life, including enhanced maternity pay.
• Life Assurance.
• For a complete list of our staff benefits, please click here.