Senior ICT Analyst

Senior ICT Analyst

About YMCA St Paul’s Group:   

YMCA St Paul's Group is a charity that aims to support and empower young people and communities throughout London by providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those who are at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long-term transformation in mind, body, and spirit, YMCA St Paul's Group has served the community for over 150 years.

About the Role:

We are seeking a dedicated and skilled Senior ICT Analyst to join our dynamic ICT team. In this pivotal role, you will help design and implement technological solutions that improve the organisation’s operational efficiency and empower our staff. Working collaboratively, you will identify IT barriers, propose effective solutions, and manage projects that align with our strategic goals. This position offers a unique blend of technical expertise, customer interaction, and problem-solving, ensuring impactful contributions to our mission.

Key Responsibilities:

• Service Management: Oversee day-to-day ICT services, ensure service level agreements (SLAs) are met, and supervise the ICT Service Desk Technician and third-party providers.
• Project and Business Change Activities: Conduct requirements analysis, workflow assessments, and user acceptance testing to deliver business application improvements.
• ICT Support Services: Monitor support issues, provide technical solutions, and manage vendor relationships to ensure timely and effective service delivery.
• System Administration: Maintain the organisation’s IT infrastructure, including SD-WAN, Active Directory, Office 365 Hybrid, and virtualised servers.
• Communication and Engagement: Liaise with business departments, suppliers, and stakeholders to deliver end-to-end solutions and support staff with training and documentation.

What we offer:  

At YMCA St Paul's Group, we prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.

As a team member, you can learn, grow, and reach your full potential. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on-the-job experience, ensuring https://youtu.be/umPBmjMuhfoyou have the skills necessary for your role while offering continuous development and advancement opportunities.

In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include:

• Free gym access across our sites.
• Discounts from major retailers and supermarkets.
• Free access to well-being and counselling services.
• The ability to work from a range of outer London work locations.
• Career development programmes to help you thrive.
• Family-friendly policies to help you balance work-life, including enhanced maternity pay.
• Life Assurance.
• For a complete list of our staff benefits, please click here.