Mission and values 800x528 720x450 - Hostel at YMCA Greenford

YMCA Greenford is a short-term supported housing scheme where housing and support are provided as an integrated package.

“We provide supported accommodation because we believe everyone should have somewhere safe to stay”

Our supported housing scheme is designed to help people develop in all aspects of life; mind, body and spirit, enabling people to live as independently as possible within their community, with a real focus on social inclusion.


Support can include managing benefits and debt, how to develop daily living skills, looking for education, training and employment or volunteering, referrals to relevant agencies for mental health, drug or alcohol use and guidance in securing permanent accommodation.

We provide targeted and universal support to single people age 16 and above in housing need, individuals who are homeless, vulnerable and/or at risk, people living with mental illness, learning disabilities or recovering from substance misuse or those who are fleeing domestic violence.

Our support workers are able to give advice on:
•  Advice and information on budgeting
•  Accessing appropriate health care
•  Counselling/support groups
•  Training and employment opportunities
•  Assistance with benefit claims and involvement in social activities both within the hostel and in the wider community.

They tailor and coordinate together with the client a person centred plan, placing the client’s views at the centre, and using the Outcomes Star.


Greenford is a 13 single bed hostel. Flats consist of 1 bedroom, 1 bathroom, 1 lounge and fully equipped, open plan kitchen.

All flats have their own cooking facilities including toaster, and fridge.

The rooms are furnished and there is a 24 hour staffed reception.

On-site laundry facilities, garden area, chaplaincy, residents lounge with computer and internet access, and all flats have individual internet access.

Residents are able to benefit from a well-equipped training room with 11 computers at YMCA South Ealing 25 St. Mary’s Road Ealing, which is easily accessible by a frequent bus service. Basic skills tuition, POA sessions, employment skills including interview techniques, CV building and job search, CLAIT, ESOL, practical living sessions and IT courses are available. Some of these courses are also provided in-house at the Otter Road site.

Policies, rights and responsibilities

YMCA is committed to safeguarding and equal opportunities in all areas of its work and responsibilities, aiming to support residents and to ensure that it provides accommodation and services that are safe and secure. Thus, alcohol is not allowed on our premises and smoking is not allowed on site .

We recognise that we have a duty of care, including legal obligations as a landlord; therefore YMCA will liaise with the appropriate authorities to prevent the taking and supply of illegal drugs or banned substances on its premises.

Resident Participation

YMCA is committed to ensuring that residents have a real say in the on-going management and development of the Housing and Accommodation services. Resident’s forums and resident’s surveys are held regularly.

The Association’s complaint policy and procedure ensures that our customers are listened to and valued. It also ensures that we are accountable to our residents for the quality of service being delivered.

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Contact us

YMCA Greenford
5 Otter Road, Greenford UB6 9DX | T 020 8832 1540greenford@ymcaspg.org