Assistant Manager – Hampton Pool cloned on 23-01-25 13:25:11

Assistant Manager – Hampton Pool cloned on 23-01-25 13:25:11

About YMCA St Paul’s Group:   

YMCA St Paul's Group is a charity that aims to support and empower young people and communities throughout London by providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those who are at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long-term transformation in mind, body, and spirit, YMCA St Paul's Group has served the community for over 150 years.

About the Role:

As the Assistant Manager at Hampton Pool, you will play a pivotal role in the operational management of the pool, ensuring its smooth and effective functioning daily. This role involves supporting various work streams within the pool to effectively deliver their services, ensuring safety and security, and maintaining a welcoming environment for all. Your efforts will directly contribute to increasing retail sales and swimming bookings, making each day a new opportunity to positively impact our community and enhance the experiences of our staff, customers, and other users.

Key Responsibilities:

Operational Management: Assist in the daily management of the pool, ensuring effective, efficient, and safe operations aligned with our objectives.

Leadership: Provide guidance and leadership to the team, fostering a supportive and collaborative environment.

Customer Engagement: Oversee customer enquiries and ensure a high standard of customer service, enhancing user experience and satisfaction.

Financial Oversight: Manage retail and activity revenues, contributing to the pool’s financial health.

Event Coordination: Assist in organising pool events, ensuring compliance with health and safety regulations.

Knowledge: Understanding of operational management within a leisure facility, including health and safety regulations.

Experience: Proven ability in managing diverse teams and complex operations in a service-driven environment.

Skills: Strong leadership qualities, excellent communication skills, and the ability to handle multiple tasks efficiently.

Joining us as an Assistant Manager places you at the heart of our operations at Hampton Pool. This role allows you to be actively involved in all aspects of pool management, from operational duties to strategic planning, providing a unique blend of challenges and rewards. Your commitment to excellence and community service will be instrumental in shaping the positive experiences of thousands who visit Hampton Pool each year.

What we offer:  

At YMCA St Paul's Group, we prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.

As a team member, you can learn, grow, and reach your full potential. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.

In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include:

• Free gym access across our sites.
• Discounts from major retailers and supermarkets.
• Free access to well-being and counselling services.
• The ability to work from a range of outer London work locations.
• Career development programmes to help you thrive.
• Family-friendly policies to help you balance work-life, including enhanced maternity pay.
• Life Assurance.
• For a complete list of our staff benefits, please click here.