Customer Service Advisor (Day)

Customer Service Advisor (Day)

About YMCA St Paul’s Group:   

YMCA St Paul’s Group is a charity that aims to support and empower young people and communities throughout London by providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long-term transformation in mind, body, and spirit, YMCA St Paul’s Group has served the community for over 150 years.

About the Role:

The Customer Service Advisor role is crucial in our team, working with various departments to ensure efficient front-of-house operations and excellent customer service. This role is essential in managing reception duties, ensuring effective communication, and maintaining security protocols. As a Customer Service Advisor, your role will involve various tasks, each vital in providing our organisation’s smooth and hospitable operation while upholding our commitment to our visitors and staff. Your contributions will be crucial to the success of our department in the following ways:

Welcoming: Greet all persons arriving at the building, provide essential information, and efficiently redirect inquiries.

Security and Access Control: Monitor the entry and exit from the building, ensure proper access control, and manage the signing in and out of contractors and visitors.

IT Systems Management: Operate all relevant IT systems used in the facility, demonstrating proficiency and reliability.

Customer Service Management: Manage the telephone switchboard, ensuring prompt and courteous handling of calls.

Mail and Delivery Coordination: Receive, sort, and distribute post and deliveries, maintaining an organised system.

Financial Transactions and Reporting: Handle financial transactions, following cash handling procedures and performing cashing up as needed.

Emergency Services Coordination: Liaise with emergency services as necessary, ensuring timely and effective communication.

Security: Manage the issuing and return of keys, contributing to the facility’s overall security.

Collaboration: Work closely with different departments to facilitate a smooth-running front-of-house service.

Car Park Management: Oversee the car park arrangements, including recording registration numbers and handling payments.

Display Maintenance: Ensure reception displays are current, well-stocked, and visually appealing.

As an integral part of our team, your role as a Customer Service Advisor is vital in creating a welcoming environment and maintaining effective operational management at the front desk. Your diverse responsibilities and commitment to excellence are crucial to our success, showcasing our dedication to exceptional service and operational efficiency to our success reflecting our commitment to transparency, efficiency, and fiscal responsibility.

What we offer:  

At YMCA St. Paul’s Group, we prioritise improving diversity and inclusion in the workplace and our services. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.

You can learn, grow, and reach your full potential as a team member. We are committed to your development and will support your growth journey. Our comprehensive learning and development program includes training, qualifications, and on-the-job experience, ensuring you have the skills necessary for your role while offering continuous development and advancement opportunities.

In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include:

• Free gym access across our sites.
• Discounts from major retailers and supermarkets.
• Free access to wellbeing and counselling services.
• The ability to work from a range of outer London work locations.
• Career development programmes to help you thrive.
• Family-friendly policies to help you balance work-life, including enhanced maternity pay.
• Life Assurance (permanent contracts only).
• For a complete list of our staff benefits, please click here.