ICT Technician

ICT Technician

About YMCA St Paul’s Group

YMCA St Paul's Group is a leading charity supporting young people and communities across London. With a history of over 150 years, we provide life-changing services, including supported accommodation for vulnerable individuals, inclusive health and wellbeing centres, and community programmes for children, youth, and families. Guided by our Christian values, we strive to create thriving environments where everyone can belong, contribute, and flourish.

About the Role

We are seeking a skilled ICT Technician to join our dedicated ICT team. In this role, you will be responsible for providing first-line IT support across YMCA St Paul’s Group locations, ensuring all users receive timely and effective assistance with their IT needs. You will also assist with the maintenance and administration of our IT systems, contributing to the overall success of our technological operations.

Key Responsibilities

• Respond to IT support requests via the ICT Service Desk, ensuring issues are logged, prioritised, and resolved within agreed SLAs.
• Troubleshoot hardware and software issues, escalating to senior team members or external vendors when necessary.
• Install, configure, and maintain desktops, laptops, and mobile devices across the organisation.
• Assist in the administration of user accounts, including Active Directory, Office 365, and other core systems.
• Support the maintenance and development of IT infrastructure, including networking, servers, and VOIP systems.
• Provide advice and training to end-users on IT best practices and system usage.
• Ensure compliance with organisational IT policies, data protection regulations, and security standards.

What we offer:  

At YMCA St Paul's Group, we prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.

As a team member, you can learn, grow, and reach your full potential. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.

In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include:

• Free gym access across our sites.
• Discounts from major retailers and supermarkets.
• Free access to well-being and counselling services.
• The ability to work from a range of outer London work locations.
• Career development programmes to help you thrive.
• Family-friendly policies to help you balance work-life, including enhanced maternity pay.
• Life Assurance.
• For a complete list of our staff benefits, please click here.