Housing and Support Coordinator

Housing and Support Coordinator

About YMCA St Paul’s Group:   

YMCA St Paul's Group is a charity that aims to support and empower young people and communities throughout London by providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those who are at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long-term transformation in mind, body, and spirit, YMCA St Paul's Group has served the community for over 150 years.

About the role:

As a key member of the Housing and Support team at YMCA St Paul’s Group, your role will be integral in providing exceptional housing and support services to our residents. This role involves a variety of responsibilities, ensuring both a dynamic work environment and a significant impact on our community:

Supervisory Role: You will oversee Housing and Support team members at your site, ensuring high standards of service and support.

Collaborative Leadership: With the Housing and Support Manager, you’ll foster a whole-team approach to delivering Progression opportunities, working closely with the Progression Team Manager.

Managing High-Risk Cases: You will handle a small caseload of residents with high-level risks or needs, ensuring they receive the appropriate support and care.

Cross-Departmental Collaboration: Collaborate with various departments to enhance resident experience.

Revenue and Service Charge Maximisation: Assist the Housing and Support Manager in maximising rent and service charge income to maintain the financial stability of services.

Safeguarding Responsibilities: You will be responsible for safeguarding residents at your service, ensuring their safety and wellbeing.

Maximising Housing Occupancy: Maximise occupancy by managing referrals, inducting new residents, and liaising with partner agencies.

Compliance and Behaviour Management: Ensure adherence to Tenancy and Licence conditions, decisively addressing anti-social behaviour and following YMCA policies and procedures.

Joining our team means being part of a dedicated and skilled group where your expertise will make a real difference in the lives of our residents. Your varied responsibilities will keep you engaged, and your commitment to excellence will be rewarding and fulfilling.

What we offer:  

At YMCA St. Paul's Group, we prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.

As a team member, you can learn, grow, and reach your full potential. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.

In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include:

• Free gym access across our sites.
• Discounts from major retailers and supermarkets.
• Free access to well-being and counselling services.
• The ability to work from a range of outer London work locations.
• Career development programmes to help you thrive.
• Family-friendly policies to help you balance work-life, including enhanced maternity pay.
• Life Assurance (permanent contracts only).
• For a complete list of our staff benefits, please click here.