Supported Housing
Our supported housing scheme is designed to help people develop in all aspects of life; mind, body and spirit, enabling people to live as independently as possible within their community, with a real focus on social inclusion.
What to expect
Support can include managing benefits and debt, how to develop independent living skills, looking for education, training and employment or volunteering, referrals to relevant agencies for mental health, drug or alcohol use and guidance in securing permanent accommodation.
We provide targeted and universal support to people in housing need, individuals who are homeless, vulnerable and/or at risk, people living with mental illness, learning disabilities or recovering from substance misuse or those who are fleeing domestic violence as well as young mothers and their babies.
Our Housing & Support Officers are able to provide support in the following areas (not an exhaustive list):
- Give advice and information on budgeting and managing money
- Accessing appropriate health care, counselling/support groups
- Accessing education, training, employment and volunteering opportunities.
- Assistance is also given with benefit claims as well as managing their welfare benefits
- job search and involvement in social activities both within and outside of the hostel.
- Assistance with resettlement is provided as part of the support programme.
Housing & Support Officers work with the client to produce a person-centred Support plan, placing the client’s views at the centre, and using the Outcomes Star.
YMCA is committed to safeguarding and equal opportunities in all areas of its work and responsibilities, aiming to support residents and to ensure that it provides accommodation and services that are safe and secure. Thus, alcohol is not allowed on our premises and smoking is not allowed on site.
We recognise that we have a duty of care, including legal obligations as a landlord; therefore YMCA will liaise with the appropriate authorities to prevent the taking and supply of illegal drugs or banned substances on its premises.
YMCA is committed to ensuring that residents have a real say in the on-going management and development of the Housing and Accommodation services. Resident’s forums and resident’s surveys are held regularly.
We have a progression team – Asher and Clare to add generic what progression do.
The Association’s complaints policy and procedure ensures that our customers are listened to and valued. It also ensures that we are accountable to our residents for the quality of service being delivered.
Supported Accommodation
YMCA Walthamstow
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YMCA Walthamstow
YMCA Walthamstow Main Hostel is a 188 single bed hostel.
All rooms have fridge but no cooking facilities as breakfast is provided for all resident at the canteen. Residents have opportunity to purchase food in the canteen at subsidized price.
The rooms are furnished and there are 24 hour staffed reception.
On-site laundry facilities, car pack for residents, chaplaincy support services, residents lounge with computer and internet access. All individual rooms have internet access.
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YMCA Surbiton
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YMCA Surbiton
Facilities
Surbiton is a 150 single bed hostel.
Breakdown of bedsits/ flats
All hostel rooms have en-suite facilities and shared kitchens which include your personal fridge and cupboard.
We have 3 move-on properties located near to the hostel, one 7 bed and two 8 bed properties.
All of our Move-on properties have shared kitchens and shared bathrooms
The rooms are furnished, and the Move-on houses checked routinely throughout the day.
Within our hostel and move-on properties we provide On-site laundry facilities, garden area, chaplaincy, residents lounge with computer and internet access, and all flats have individual internet access.
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YMCA Hayes Ventura House
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YMCA Hayes
Facilities
YMCA Hayes is a 106 single bed hostel for ingle people aged 18 years and above in housing need.
We also provide 2bed / 4bed flats
All flats have their own cooking facilities including toaster, kettle, microwave and fridge.
The rooms are furnished and there is a 24 hour staffed reception.
On-site laundry facilities, residents lounge with computer and internet access, and all flats have internet access.
Clients have access to a training room with PC’s and broadband internet access to help with job search, training, studying and life skills. There is also a lounge and TV which clients can use throughout the day.
Residents also have access to the YMCA Youth Programmes and Services based at the hostel which provides an internet café as well as training and life skills programmes.
Referral procedure
The hostel at YMCA Hayes takes referrals from London Borough of Hillingdon and other Local referral agencies.
We also accept direct referrals
Referrals should be made using this form.
YMCA Hayes
Ventura House
72-74 Station Road
Hayes Middlesex
UB3 4DQ
T 020 8832 1555
E venturahouse@ymcaspg.org
YMCA Wimbledon
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YMCA Wimbledon
Facilities
Wimbledon is a 121 single bed hostel.
All rooms are fully furnished and have en-suite bathrooms. There are shared kitchens on each floor where each residents have their own cupboard and fridge.
Wimbledon has 24-hour staffing, on-site laundry facilities, garden balcony, chaplaincy, residents lounge with computer and internet access, Wi-fi accessibility.
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YMCA South Ealing
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Facilities
YMCASPG South Ealing is a 151 single bed hostel.
107 Catered Standard Room
20 Bedsit Studio Flats
24 Self Contained Studio Flats
All flats have an en-suits, and a fridge.
The rooms are furnished and there is a 24-hour staffed reception.
On-site laundry facilities, garden area, chaplaincy, residents lounge with computer and all flats have internet access.
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YMCA Ealing Common
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YMCA Ealing Common
YMCA Ealing Common provides 26 self-contained flats to young people between the ages of 18-25 with low to medium support needs. It is conveniently located being within easy reach of Ealing Broadway Station and shopping centre which is a 5-minute walk and Ealing Common Station which is a 2-minute walk. Buses stop directly outside the hostel.
Facilities
There are With 8 1 bed flats and 18 studio flats.
All flats are fully furnished to include a bed, wardrobe, table, chair, kitchen with fridge/freezer and cooker and bathroom with toilet, sink, and shower unit.
There is a staffed reception between the hours of 8am-10pm.
On-site laundry facilities, garden area, chaplaincy, residents lounge, computer room with internet access, and all flats have individual internet access.
Referral procedure
The hostel at YMCA Ealing Common takes referrals from Ealing council, Ealing social services as well as from other boroughs however an additional weekly support fee will be charged for referrals coming from outside the borough.
Referrals should be made using this form.
YMCA Ealing Common
9-10 North Common Road,
Ealing,
W5 2QB
T 020 8832 1575
E ealingcommon@ymcaspg.org
YMCA Roxeth Gate
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YMCA Roxeth Gate
YMCA Roxeth Gate is registered with Ofsted and we are able to house 16 and 17 year olds.
Facilities
Roxeth Gate hostel is a three storey building situated next to Christ Church Roxeth on Roxeth Hill. It is conveniently located within a short distance of all local amenities including shops and public transport.
Roxeth Gate is a 42 single bed hostel.
We have 14 1 bed flats including 2 disabled and 4 mother and baby unit flats, and 28 studio flats where you have your own kitchen but share the bathroom/toilet with your next door neighbour only.
All flats have their own cooking facilities including toaster, and fridge.
The rooms are furnished and there is a 24 hour staffed reception.
On-site laundry facilities, residents lounge with computer and internet access, and there is a free WIFI available for residents to connect to.
Referral procedure
The hostel at YMCA Roxeth Gate takes referrals from Harrow Social Services, Harrow Housing Homeless Department, Ealing Social Services. Hillingdon Social Service.
Referrals should be made using this form.
YMCA Roxeth Gate
Roxeth Hill, Harrow,
HA2 0JN
T 0208 832 1550
E Allroxethgate@ymcaspg.org
YMCA Greenford
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YMCA Greenford
YMCA Greenford is registered with Ofsted and we are able to house 16- and 17-year olds Care Leavers.
Greenford is a 13 single bed hostel. All the flats are fully- furnished to a high standard with a bed, wardrobe, desk, dining table and chairs.
All flats have their own kitchens furnished with all white goods.
There is a 24 hour staffed reception.
All flats are complemented by a shared laundry room, Common room, IT suite and garden.
Referral procedure
The hostel at YMCA Greenford takes referrals from Access to Resources Team in Ealing. Referrals can be made using our referral form.
YMCA Greenford
5 Otter road,
Greenford,
UB6 9DX
T 02088321540
E Allgreenford@ymcaspg.org
Young Person's Guide to YMCA Greenford
YMCA Parsons Green
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YMCA Parsons Green
YMCA Parsons Green is a hostel situated in the heart of west London. It offers 27 single rooms to men and women over the age of 21 in a universal setting, close to the centre of the capital. The hostel building was given to YMCA back in the 1980s by philanthropist David Ensor. As a YMCA, we believe that you should have a safe place to stay. Homelessness affects many different people from all walks of life, and in London homelessness is on the increase.
Facilities
27 single-bed hostel, with shared bathrooms and kitchen facilities, there is an on-site laundry facility and a residents lounge.
Referrals
The hostel at YMCA Parsons Green takes referrals from London Borough of Hammersmith & Fulham and we also accept direct referrals.
Apply to YMCA Parsons Green using this form.
YMCA Parsons Green
Ensor House YMCA
6 Parsons Green
Parsons Green
SW6 4TQ
T 020 7736 4878
E sharonhardydelrisco@ymcaspg.org
YMCA Hanwell
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YMCA Hanwell
YMCA Hanwell consists of 41 flats each with their own kitchens. There are 22 self-contained flats, out of these self-contained flats, 10 are in the mother and baby unit.19 flats are bedsits with shared bathroom facilities. These are for people aged 18 – 35.
Facilities
All flats are fully furnished to a high standard with a bed, wardrobe, desk, dining table and chairs. They each have their own kitchen fully equipped with cooking appliances and utensils, where residents are expected to prepare and cook their own meals.
All the flats are fully- furnished to a high standard with a bed, wardrobe, desk, dining table and chairs.
All flats have their own kitchens furnished with all the white goods.
All flats are complemented by a shared laundry room, Common rooms, IT suite and garden.
Referral procedure
The hostel at YMCA Hanwell takes referrals from Access to Resources Team in Ealing and Specialist Support Team Ealing as well as Housing Solutions Ealing
Referrals should be made using this form.
YMCA Hanwell
Bordars road,
Hanwell,
W7 1BF
T 02088321505
YMCA Northolt Grange
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YMCA Northolt Grange
YMCA Northolt Grange is a short-term supported housing scheme where housing and support are provided as an integrated package, specifically providing supported accommodation to single mothers aged 18+ and their baby.
The hostel comprises of 10 units which provide supported accommodation to single mothers. 1 unit has been adapted through-out for disabled use. All units are self-contained flats comprising of a bathroom, kitchen, living room and bedroom. All flats are fully furnished to a good standard with a bed, cot, wardrobe, sofa, fridge, cooker, kitchen utensils and bedding.
Facilities
Communal facilities include a computer training room, residents lounge with TV and DVD player, a Wii fit, a laundry room, garden and outside parking.
Northolt Grange is staffed Monday to Friday from 9am-9pm. The staff team comprises of a Housing Manager, a Support Worker and a Cleaner.
Referral procedure
The hostel at YMCA Notholt Grange takes referrals from The Specialist Support Team at Ealing Borough Council..
Referrals should be made using this form.
YMCA Northolt Grange
21 Hartfield Avenue
Northolt
UB5 6NL
T 0208 832 1515
YMCA Uxbridge
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YMCA Uxbridge
Phase 1:
Phase 1 comprises of 13 bed-sits with shared bathroom facilities and each room is equipped with a bed, wardrobe, chest of drawers, table, chairs, bed linen, fridge, kettle, toaster, microwave oven, sink and cooking hob. One room has been especially adapted for disabled use and has its own bathroom.
Phase 2:
Phase 2 comprises of 10 studio flats and each room is equipped with a bed, wardrobe, chest of drawers, table, chairs, bed linen, fridge, kettle, toaster, sink, oven and hob. All rooms have their own bathroom facilities. 2 rooms have been specially adapted for hearing impaired users.
Facilities
All residents have access to an IT room equipped with PC’s and broadband internet access to help with job search, training, studying and life skills. There is also a resident’s lounge with TV, DVD player, Nintendo Wii and board games which residents can use throughout the day. There are two washing machines available to use throughout the day.
The project is staffed 24 hours a day, 7 days a week, 365 days per year. The staff team comprises of a Housing Manager, 2 Housing Support Officers, 3 Weekend Duty Support Officers, 4 Night Support Managers, 2 Duty Support Officers and a Cleaner.
Referral procedure
The hostel at YMCA Uxbridge takes referrals from London Borough of Hillingdon Social Services.
Referrals should be made using this form.
YMCA Slough
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YMCA Slough
Set in the heart of the community in Chalvey, YMCA Slough provides temporary accommodation for up to 45 vulnerable young people aged between 18 and 35. Residents can stay up to two years while they get back on their feet, supported by our staff. Young people are usually referred to us by Slough Borough Council and we work hard to meet their needs.
“YMCA Slough has a long and significant history. The inclusion of its activities into the YMCA St Paul’s Group will enable us to build on strong foundations and further diversify and expand the work in the future, so that local young people will thrive and the wider community flourish,” says YMCA St Paul’s Group CEO Richard James.
Facilities
The site provides support and high quality accommodation to young vulnerable adults aged between 18 and 35. There are 45 rooms, out of which 33 are self-contained and specifically designed for independent living with kitchens, but with support still on offer. 12 of the rooms share a WC/shower room and kitchen. Residents can stay for up to two years with an allocated Housing Support Officer. Chalvey Hostel offers its residents free Wifi, a residents’ lounge, 24 hour staffing, a training room with computers and a residents’ council.
Referral procedure
The hostel at YMCA Slough takes referrals from directly from the Slough Housing Demand Team.
YMCA Rodney House & Langdown
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YMCA is the landlord of the supported living schemes at Rodney Place in Walton on Thames and Langdown Place East Molesey.
Rodney Place has four houses with up to five residents per house. Langdown Place has four houses with up to six residents per house. All personal care and support needs are met by Surrey County Council, who provide 24 hour support where required. Each house provides residents with their own bedroom, with communal kitchen, living spaces and bathrooms. Each house has a garden, and locations are based in quiet residential locations with access to local shops, leisure, and recreational outlets.
These are different to our other supported housing in that we host Surrey County Council’s supported living programme and we take care of the buildings.
Young Person's Projects
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YMCA St Paul’s Group provides supported accommodation to young people aged 16-21 at two specific sites in Slough and Walthamstow. These young people are referred to us by the council.
We support at risk, vulnerable homeless young people. We offer them accommodation as well as tailored support in 1-2-1 sessions, group sessions and group support.
Our aim is to support these young people to focus on their strengths, to build confidence in themselves, to create positivity, and to find options and choices for them in their lives.
YMCA Langley
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YMCA Langley is a short-term supported housing scheme where housing and support are provided as an integrated package.
Our OFSTED Registration Reference URN is: 2765812
YMCA Langley is registered with Ofsted and we are able to house 16 and 17 year olds.
Support
We provide targeted and universal support to single people aged 16 and above in housing need, individuals who are homeless, vulnerable and/or at risk, people living with mental illness, learning disabilities or recovering from substance misuse or those who are fleeing domestic violence.
Our Housing & Support Officers are able to provide support in the following areas (not an exhaustive list):
• Advice and information on budgeting • Accessing appropriate health care • Counselling/support groups • Training and employment opportunities • Assistance with benefit claims and involvement in social activities both within the hostel and in the wider community.
· Assistance with life skills.
· Assistant with Education.
Housing & Support Officers work with the client to produce a person centred plan, placing the client’s views at the centre, and using the Outcomes Star.
Facilities
Langley is a 6 single flats hostel.
Residents have their own bathroom and toilet but share the kitchen
Each flats are furnished and there is a 24 hour staffed reception.
On-site laundry facilities, garden area, chaplaincy, residents lounge with computer and internet access, and all rooms have individual internet access.
Heavitree Court
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Heavitree Court is a short-term supported housing scheme for Rough Sleepers with Complex Needs. Heavitree Court is part of the Rough Sleeper Initiative and fully funded through London Borough of Waltham Forest.
Heavitree Court is designed to help people end rough sleeping, whilst ensuring that they have access to all the wraparound services needed.
Support
Support can include managing benefits and debt, how to develop independent living skills, looking for education, training and employment or volunteering, referrals to relevant agencies for mental health, drug or alcohol use and guidance in securing move on accommodation.
Our Housing & Support Officers are able to provide support in the following areas:
- Advice and information
Tenancy Management
• Accessing appropriate health care
• Counselling/support groups
• Training and employment opportunities
• Assistance with benefit claims and involvement in social activities both within the hostel and in the wider community.
Housing & Support Officers work with the client to produce a person-centred plan, placing the client’s views at the centre, and using the Outcomes Star.
Facilities
Heavitree Court is a 13 bed hostel.
All rooms are fully furnished and have en-suite bathrooms. Each room also has a small kitchen area.
Heavitree Court has 24-hour staffing, On-site laundry facilities, garden, residents lounge with computer and internet access, Wi-fi accessibility.
Policies, rights and responsibilities
YMCA is committed to safeguarding and equal opportunities in all areas of its work and responsibilities, aiming to support residents and to ensure that it provides accommodation and services that are safe and secure.
We recognise that we have a duty of care, including legal obligations as a landlord; therefore, YMCA will liaise with the appropriate authorities to prevent the taking and supply of illegal drugs or banned substances on its premises.
Resident Participation
YMCA is committed to ensuring that residents have a real say in the on-going management and development of the Housing and Accommodation services. Resident’s forums and resident’s surveys are held regularly.
Our Progression Team works holistically with residents to support their journeys through a program of training and activities. This support empowers them to move towards their aims of living independently. Through a personalised approach we can address needs in training, education and employment, independent living, training, and personal development. Resident Representatives are able to engage with the organisation to ensure that residents views are heard and engaged with to shape services.
The Association’s complaint policy and procedure ensures that our customers are listened to and valued. It also ensures that we are accountable to our residents for the quality of service being delivered.
Referral procedure
Heavitree Court only accepts referrals from the Assessment Bed Project.
Referrals should be made using this form.
Marsham Court
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Marsham Court houses our Assessment Bed Project is a short-term supported housing scheme for Rough Sleepers, in Walthamstow. The Assessment Bed Project is part of the Rough Sleeper Initiative and fully funded through London Borough of Waltham Forest.
It is designed to help people end rough sleeping, whilst ensuring that they have access to all the wraparound services needed.
Support
Support can include managing benefits and debt, how to develop independent living skills, looking for education, training and employment or volunteering, referrals to relevant agencies for mental health, drug or alcohol use and guidance in securing move on accommodation.
Our Housing & Support Officers are able to provide support in the following areas:
- Advice and information
Tenancy Management
• Accessing appropriate health care
• Counselling/support groups
• Training and employment opportunities
• Assistance with benefit claims and involvement in social activities both within the hostel and in the wider community.
Housing & Support Officers work with the client to produce a person-centred plan, placing the client’s views at the centre, and using the Outcomes Star.
Facilities
Marsham Court is a 14 bed hostel.
All rooms are fully furnished and have en-suite bathrooms. Each room also has a small kitchen area.
Marsham Court has 24-hour staffing, and residents can access laundry services at the Main Hostel on site.