Business Partner – Rent and Tenancy Administration

Business Partner – Rent and Tenancy Administration

About YMCA St Paul’s Group:   

YMCA St Paul's Group is a charity that aims to support and empower young people and communities throughout London by providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those who are at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long-term transformation in mind, body, and spirit, YMCA St Paul's Group has served the community for over 150 years.

About the role:

You will be the link between housing officers, local authority benefit departments and YMCA finance teams. The first point of contact for any questions about rent accounts, housing benefit, how to use Pyramid (rent system), or how to use inform (CRM system). 

You will have a strong attention to detail and analytical mind. An ability to make complex subjects, numbers or systems easier to understand.  You will be comfortable processing large amounts of payments, and competent using Excel & rent accounting systems. 

Alongside this, you’ll help implement new systems and processes that improve efficiency and outcomes for both residents and staff.

This is an excellent opportunity for someone with strong organisational skills, an interest in housing and welfare benefits, and a desire to make a meaningful impact in people’s lives.

Key Tasks:

. Maintain accurate records on both rental & housing management system, ensuring all requests are completed in a timely fashion

. Post all housing income onto residents rent accounts in an accurate and timely manner. 

. Identifying and correcting errors on rent accounts.

. Strong working relationship with housing managers & support staff to empower their understanding of residents rent accounts. 

. Productive relationships with local authority housing benefit departments and other relevant organisations. 

Key skills:

. Attention to detail

. GCSE Maths 

. Comfortable user of Excel 

. Strong analytical skills

. Effective in training users of differing skill sets to use systems effectively

What we offer:  

At YMCA St. Paul's Group, we prioritise improving diversity and inclusion in the workplace and the services we provide. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.

As a team member, you can learn, grow, and reach your full potential. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development program includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.

In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include:

Free gym access across our sites.

Discounts from major retailers and supermarkets.

Free access to well-being and counselling services.

The ability to work from a range of outer London work locations.

Career development programmes to help you thrive.

Family-friendly policies to help you balance work-life, including enhanced maternity pay.

Life Assurance.

For a complete list of our staff benefits, please click here.