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If you would like to make a compliment, complaint or simply comment on our service then please complete this online form and we will get in touch with you.


YMCA St Paul’s Group aims to provide the highest standards of service to all who use our services. We accept that, from time to time, things go wrong and complaints need to be made.

Our ‘Making a Complaint’ leaflet  describes how complaints can be made and also sets out how the Association will handle the complaints process. If you would like a copy of this leaflet, please email us.


Please see our Compliments, complaints and comments policy here.

Housing Ombudsman complaints code – position statement as at 21 December 2020

Please see the attached position status for our progress against the Housing Ombudsman’s new complaints code.