Welcome
Here we’ve pulled together information that we hope you find useful whilst living with us at YMCA St Paul’s Group, as well as links to websites to help your job and/or housing search, support with your faith and your life skills.
Your Progression Teams
Team 1
Walthamstow and Wimbledon
Clare
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Clare
I’m Clare, Progression Manager for Region 1 Progression Team (Waltham Forest, Merton, Hammersmith and Fulham). I manage the team who provide training, education and personal development sessions and activities for you.
I love theatre and all things crafty!
Martin
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Martin
I’m Martin and I am a Progression Coach in Region 1. I am passionate about advocating for genuinely affordable housing and housing justice. I also love football!
Marie
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Marie
I’m Marie, Progression Coach in Region 1. I love helping people so please come and have a chat about anything that can help you to progress.
Resident Activity Timetables
Team 2
Surbiton, West London and Slough
Asher
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Asher
Progression Manager for Region 2.
Daniel
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Daniel
My name is Daniel I am a Progression Coach for Region 2, I have worked for the YMCA for 19 years covering a number of roles within the Housing department. I am passionate about working with vulnerable people and helping them to empower themselves to integrate back into the community. I love a number of sports and have a personal interest in Graphic Design.
Michael
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Michael
A progression coach in Progression Team 2, I’m passionate about learning, educating and working for the development of our residents.
Book a virtual 1:1 session with a Progression Coach
You are also warmly invited to join our virtual reviews book club from 4pm – 5pm every Wednesday by video call on Zoom
Contact Progressionteam2@ymcaspg.org for a digital copy of the book.
We want to hear from you!
For compliments, comments and complaints
Skill Building
Budgeting: Money Matters
You can manage your money and budget to ensure your needs are met. Here is some information and budgeting advice to help you with the tough choices.
Budgeting: Spending Traffic Light
Here's an activity sheet to support your budgeting.
Smart Money Management
Here's some slides on managing your money.
Fire Safety
Be sure of what to do in the event of a fire.
Faith Stuff
As an inclusive Christian organisation YMCA St Paul’s Group would like to help you – Mind, Body and Spirit. This prayer is a place to start.
Gas Safety
Keeping you safe and warm. Information on gas safety and energy use.
Support
The Housing teams, at most sites, are your first port of call if you have a question or problem, or if you want to share some good news. This webpage section aims to give you some details about housing, rent, benefits etc. and what to do if things change in your life, who to contact and what needs to happen. If your site does not have a housing team, please speak to on site staff for guidance.
YMCA St Paul’s Group will take action on any Anti Social Behaviour reported to us. This can include conduct that causes harassment, alarm or distress to anyone and conduct capable of causing nuisance or annoyance.
Read the Anti Social Behaviour Policy here.
YMCA St Paul’s Group has a duty of care to you and a commitment to maintaining standards across our sites. We run annual surveys with residents to check the quality of our service delivery with you. We collate this and report on how we delivered according to your feedback, in the Residents Annual Report. We are commited to engaging you, our customers. The Customer Engagment Charter outlines this.
As an inclusive Christian organisation YMCA St Paul’s Group would like to help you – Mind, Body and Spirit. The Chaplaincy team is around to chat in a one to one, catch us if you’d like a friend to go to the gym with, or join one of our groups to meet others and think about life.
We run frequent chaplaincy sessions at YMCA Surbiton, YMCA Wimbledon, YMCA South Ealing and YMCA Walthamstow. We also visit each of the housing sites regularly.
Useful Links
Local Authority Websites
Policies and Procedures
Visitors
Rules around resident's visitors and how to register a visitor at reception.
Support Pathway
How we enable you to thrive here and eventually live independently within your community.
Pets
Supporting responsible pet ownership within our housing schemes.
Referrals, Assessment & Allocations
How we process, decide on and allocate spaces to referrals.
Housing Rental Income Management
Managing rent and how we guide you if you expereince issues with rent.
Rent Setting Policy
How we set appropriate rents for social housing and affordable rentals.
Anti-Social Behaviour
How we deal with Anti-social behaviour.
Tenure Management
Policy on the types of tenancies we grant, the length of tenancies, the circumstances in which we grant particular tenancies.
Psychologically Informed Environment
Our charity is committed to being a Psychologically Informed Environment.
Our Commitment to You
Maintenance and Repairs
Please report any maintenance issues and repairs to your housing officer or to reception. The job will be logged on our repairs system and will be allocated according to priority. We aim to deal with routine repairs within 1 month, urgent within one week and emergency repairs within one working day. You can ask your housing officer for updates.
The maintenance department complete 445 jobs per month.
Tenant Satisfaction Measures
This is the way we measure how we are doing. The survey refers to maintenance of your personal room. Maintenance of the communal areas is managed by the People and Places department.